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SuccessFactors Support Analyst
Foodstuffs, Inc.. Provide functional support across SAP SuccessFactors and related HR systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP SuccessFactors and HRIS support, with a strong understanding of HR processes and the employee lifecycle. Proficient in troubleshooting, incident management, and collaborating with cross-functional teams to enhance the employee experience.
Highest-signal resume keywords
SAP SuccessFactors Support ExperienceIncident ManagementUAT and TestingAnalytical and Problem-Solving SkillsSuccessFactors Module Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP SuccessFactorsHRIS SupportConfiguration TroubleshootingWorkflowsBusiness RulesData IssuesUATTestingSuccessFactors IntegrationsEmployee Lifecycle
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsStakeholder ManagementCollaboration
Tools & Technologies
JIRAServiceNowMicrosoft 365SAP CPI
Industry Keywords
HR ProcessesEmployee ExperienceContinuous ImprovementDocumentationSupport Processes
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide functional support across SAP SuccessFactors and related HR systems
- Triage and resolve incidents, service requests and minor enhancements
- Troubleshoot configuration, workflows, business rules, permissions, data and reporting issues
- Support releases, UAT, regression testing and post-release validation
- Work with business and technical teams to identify root causes and deliver solutions
- Maintain documentation, knowledge articles and support processes
- Identify recurring issues and opportunities for continuous improvement
- Support and improve technology enabling the employee experience across FSNI
- Collaborate with HR, Payroll, Technology and external support partners
- Maintain high-quality employee data
Requirements
What you’ll need- Hands-on SAP SuccessFactors / HRIS support experience
- Strong understanding of HR processes and employee lifecycle
- Experience with incident, problem and service request management
- Ability to troubleshoot configuration, workflows, business rules, permissions and data issues
- Experience with UAT, testing, releases and production support
- Strong analytical and problem-solving skills
- Experience with SuccessFactors modules such as Employee Central, Payroll, Onboarding, Performance, Compensation or People Analytics
- Experience with SuccessFactors integrations / SAP CPI
- Excellent communication and stakeholder management skills
- Ability to work across business, technology and vendor teams
- Experience with JIRA, ServiceNow, Microsoft 365 or similar tools
Benefits
Comp & perks- Inhouse learning and development programmes and courses
- Flu vaccinations
- Social network groups (Tribes)
- Flexible working options
- A day off on your birthday
- Long service leave
- Free carparking, including EV plugs
- Onsite café with subsidised meals
- Onsite mini mart
- 5% discount at retail stores
- Diversity and Inclusion support
- Accessibility support during the recruitment process