Collections Liaison Officer – Franchisees

Foodtastic

. Manage a portfolio of restaurants that are offline or past due on payments .

Posted 11/3/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing collections and accounts receivable within the restaurant industry, with a strong focus on relationship management and negotiation skills. Proficient in payment systems and financial documentation, ensuring timely resolution of overdue balances.

Highest-signal resume keywords

Fluency In French3+ Years Experience In CollectionsProficiency In ExcelExperience In The Restaurant IndustryKnowledge Of NetSuite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ManagementAccounts ReceivableNegotiation SkillsPayment SystemsPre-Authorized Debit Agreements

Soft Skills

Strong Organizational SkillsRelationship ManagementAbility To Work Independently

Tools & Technologies

StripeNetSuiteExcel

Certifications & Qualifications

Valid Driver’s Licence

Industry Keywords

Franchisee SupportFood-Service IndustryMerchant ServicesCanadian Banking Documents

About the role

Key responsibilities & impact

Manage a portfolio of restaurants that are offline or past due on payments
Visit locations in person to resolve payment issues and bring restaurants back on track with their payments
Set restaurants up on Stripe
Resolve non-sufficient funds (NSF) payments on the same day they occur
Negotiate repayment arrangements that are genuinely honored
Report weekly to Working Capital management
Manage your own territory, routes, schedule, and follow-ups
Maintain franchisee relationships while bringing accounts up to date
Collect overdue balances under negotiated arrangements

Requirements

What you’ll need

Fluency in French, both spoken and written
3+ years of experience in collections, credit, accounts receivable, field operations, franchisee support, or merchant services, including direct experience negotiating payments with business owners
Ability to have firm conversations about money while maintaining the relationship
Strong organizational skills and ability to work independently
Proficiency in Excel
Comfortable working with payment systems
Availability for regular travel to franchise locations, including overnight stays
Valid driver’s licence and access to a vehicle
Experience in the restaurant or food-service industry, particularly in franchising or a multi-location environment (an asset)
Availability to travel throughout Quebec and Ontario, and occasionally to other provinces (an asset)
Experience with a franchisor, collections agency, or payment or merchant-services provider (an asset)
Knowledge of NetSuite or another comparable enterprise resource planning (ERP) system (an asset)
Experience with pre-authorized debit (PAD) agreements and Canadian banking documents (an asset)

Benefits

Comp & perks

Competitive compensation
All travel expenses reimbursed, including mileage
Free coffee, beverages, and snacks at the office
Free parking at the office
Free gym access
Summer Fridays
One paid lunch hour
Virtual health-care services
Company social activities
Group insurance plan, including health, dental, and long-term disability coverage
Base salary plus commissions