Foodtastic

Operations

• Collaborate with managers and franchisees to develop and facilitate the capabilities required to achieve results in assigned restaurants.
• Conduct audits and inspections to ensure compliance with brand standards.
• Develop action plans with managers and franchisees to improve operational performance.
• Oversee sales, performance, customer experience scores, food safety, and associate engagement across the region.
• Build trusted relationships with managers and franchisees through targeted restaurant visits.
• Conduct restaurant operations and evaluations according to the frequency defined in the brand’s annual plans.
• Assess brand standards, front-of-house service, back-of-house operations, health and safety, employee relations, and food sanitation.
• Observe, evaluate, and rate restaurants according to established audits.
• Coach, educate, and motivate employees, managers, and franchisees to change their behaviors.
• Identify gaps, opportunities, and root causes related to operating standards and customer satisfaction.
• Teach managers and franchisees solutions to address identified gaps.
• Report and resolve key issues raised during audits, and report trends at team meetings and one-on-one discussions.
• Act as a liaison between managers, franchisees, and the brand leadership team to resolve issues affecting the customer experience.
• Prepare for audits by analyzing financial performance, previous audit results, and ongoing action plans.
• Lead all aspects of new restaurant openings and ensure they achieve their business objectives.
• Visit restaurants according to the frequency required by the segmentation model.
• Coach and develop employees, track their individual development plans, and strengthen their leadership.
• Ensure compliance with the selection process, develop and retain associates, and maintain a candidate pipeline.
• Establish business and financial objectives with managers and franchisees.
• Recommend operational improvements to increase comparable-restaurant sales or reduce costs.
• Identify opportunities and best practices to improve restaurant profitability.
• Complete a quarterly business update for the region.
• Ensure compliance with employment standards, human rights, health, and safety requirements.
• Ensure the implementation of and compliance with food safety programs.

Explore Regional Operations Manager at Foodtastic. Review requirements and application details.

Regional Operations Manager

• Serve as the primary point of contact for assigned restaurants
• Collaborate with restaurant managers and franchisees to develop the capabilities needed to achieve results
• Conduct audits and inspections to verify compliance with brand standards
• Develop action plans with managers and franchisees to improve operational performance
• Oversee regional sales, performance, customer experience scores, food safety, and associate engagement
• Conduct targeted, high-quality restaurant visits
• Lead operational reviews and assessments in accordance with the brand’s annual plans
• Evaluate brand standards, front-of-house operations, back-of-house operations, security and safety, employee relations, and food sanitation
• Observe, evaluate, and rate restaurants based on established audits
• Coach, educate, and motivate employees, managers, and franchisees to change their behaviors
• Communicate brand standards and available resources
• Identify gaps, opportunities, and root causes of operational and customer satisfaction issues
• Report and resolve issues identified during audits and report on trends
• Act as the liaison between managers, franchisees, and the brand’s leadership team
• Prepare for audits by reviewing financial performance, previous audits, and action plans
• Lead all aspects of new restaurant openings and ensure they achieve their business objectives
• Visit restaurants according to the frequency required by the segmentation model
• Coach and develop employees and monitor their individual development plans
• Provide feedback and strengthen employees’ leadership capabilities
• Ensure the recruitment, development, and retention of regional associates
• Establish business and financial objectives with managers and franchisees
• Recommend improvements to increase comparable restaurant sales or reduce costs
• Identify best practices to improve profitability
• Provide a quarterly update on regional business activities
• Ensure compliance with employment standards, human rights, health, and safety requirements
• Ensure the implementation of and compliance with food safety programs