Regional Operations Manager

Foodtastic

. Serve as the primary point of contact for assigned restaurants .

Posted 10/6/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in regional operations management, focusing on compliance, performance improvement, and employee development. Proficient in conducting audits, coaching teams, and implementing food safety programs while ensuring alignment with brand standards.

Highest-signal resume keywords

Regional Operations ManagementBilingual in French and EnglishAudit and Compliance ManagementEmployee Development and CoachingStrategic Planning and Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ImprovementAudit ConductingMenu Specification UnderstandingFinancial Performance ReviewFood Safety Program Implementation

Soft Skills

Strong Communication SkillsEffective Conflict ManagementInfluencing SkillsTeamwork SkillsStrategic Thinking

Industry Keywords

Restaurant OperationsFranchise ManagementCustomer ExperienceEmployee RelationsHealth and Safety Compliance

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned restaurants
Collaborate with restaurant managers and franchisees to develop the capabilities needed to achieve results
Conduct audits and inspections to verify compliance with brand standards
Develop action plans with managers and franchisees to improve operational performance
Oversee regional sales, performance, customer experience scores, food safety, and associate engagement
Conduct targeted, high-quality restaurant visits
Lead operational reviews and assessments in accordance with the brand’s annual plans
Evaluate brand standards, front-of-house operations, back-of-house operations, security and safety, employee relations, and food sanitation
Observe, evaluate, and rate restaurants based on established audits
Coach, educate, and motivate employees, managers, and franchisees to change their behaviors
Communicate brand standards and available resources
Identify gaps, opportunities, and root causes of operational and customer satisfaction issues
Report and resolve issues identified during audits and report on trends
Act as the liaison between managers, franchisees, and the brand’s leadership team
Prepare for audits by reviewing financial performance, previous audits, and action plans
Lead all aspects of new restaurant openings and ensure they achieve their business objectives
Visit restaurants according to the frequency required by the segmentation model
Coach and develop employees and monitor their individual development plans
Provide feedback and strengthen employees’ leadership capabilities
Ensure the recruitment, development, and retention of regional associates
Establish business and financial objectives with managers and franchisees
Recommend improvements to increase comparable restaurant sales or reduce costs
Identify best practices to improve profitability
Provide a quarterly update on regional business activities
Ensure compliance with employment standards, human rights, health, and safety requirements
Ensure the implementation of and compliance with food safety programs

Requirements

What you’ll need

3–5 years of experience as a Regional Operations Manager (ROM) is required; multi-unit experience is preferred
Postsecondary education
Bilingual in spoken and written French and English
Experience in operations is an asset
Strategic thinker
Results-oriented
Strong communication skills
Effective conflict management skills
Strong influencing skills
Strong teamwork skills
Ability to work with a variety of personality types
Ability to identify talent and help leaders develop strong leadership skills
Ability to conduct detailed audits throughout the year
Ability to facilitate workshops and presentations
Clear understanding of menu specifications

Benefits

Comp & perks

Market-competitive compensation
Free coffee, beverages, and snacks at the office
Free parking at the office
Free gym access (Montreal office)
Summer Fridays
One hour of paid lunch
Virtual healthcare services
Company social activities
Group insurance plan, including health, dental, and long-term disability coverage