Regional Operations Manager

Foodtastic

. Collaborate with managers and franchisees to develop and facilitate the capabilities required to achieve results in assigned restaurants.

Posted 10/6/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in restaurant operations management, including conducting audits, ensuring compliance with brand standards, and developing action plans to enhance operational performance. Bilingual in French and English, with strong communication and leadership skills to effectively coach and develop teams across multiple locations.

Highest-signal resume keywords

Regional Operations ManagementRestaurant Operations ExperienceBilingual in French and EnglishAudit and Compliance ExpertiseStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ImprovementDetailed AuditsMenu Specification UnderstandingFood Safety ComplianceFinancial Performance Analysis

Soft Skills

Strong Communication SkillsEffective Conflict ManagementInfluencing SkillsTeamwork SkillsAbility to Work with Different Personality Types

Industry Keywords

Franchise ManagementCustomer ExperienceEmployee RelationsHealth and Safety StandardsFood Sanitation

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Collaborate with managers and franchisees to develop and facilitate the capabilities required to achieve results in assigned restaurants.
Conduct audits and inspections to ensure compliance with brand standards.
Develop action plans with managers and franchisees to improve operational performance.
Oversee sales, performance, customer experience scores, food safety, and associate engagement across the region.
Build trusted relationships with managers and franchisees through targeted restaurant visits.
Conduct restaurant operations and evaluations according to the frequency defined in the brand’s annual plans.
Assess brand standards, front-of-house service, back-of-house operations, health and safety, employee relations, and food sanitation.
Observe, evaluate, and rate restaurants according to established audits.
Coach, educate, and motivate employees, managers, and franchisees to change their behaviors.
Identify gaps, opportunities, and root causes related to operating standards and customer satisfaction.
Teach managers and franchisees solutions to address identified gaps.
Report and resolve key issues raised during audits, and report trends at team meetings and one-on-one discussions.
Act as a liaison between managers, franchisees, and the brand leadership team to resolve issues affecting the customer experience.
Prepare for audits by analyzing financial performance, previous audit results, and ongoing action plans.
Lead all aspects of new restaurant openings and ensure they achieve their business objectives.
Visit restaurants according to the frequency required by the segmentation model.
Coach and develop employees, track their individual development plans, and strengthen their leadership.
Ensure compliance with the selection process, develop and retain associates, and maintain a candidate pipeline.
Establish business and financial objectives with managers and franchisees.
Recommend operational improvements to increase comparable-restaurant sales or reduce costs.
Identify opportunities and best practices to improve restaurant profitability.
Complete a quarterly business update for the region.
Ensure compliance with employment standards, human rights, health, and safety requirements.
Ensure the implementation of and compliance with food safety programs.

Requirements

What you’ll need

3 to 5 years of experience as a Regional Operations Manager (ROM) is required; multi-unit experience is preferred.
Postsecondary education.
Bilingual in spoken and written French and English.
Experience in restaurant operations is preferred.
Strategic thinker.
Results-oriented.
Strong communication skills.
Effective conflict management skills.
Strong influencing skills.
Strong teamwork skills.
Ability to work with different personality types.
Ability to identify talent and help leaders develop strong leadership skills.
Clear understanding of menu specifications.
Ability to conduct detailed audits throughout the year.
Ability to drive adoption and sustainability of new systems and tools across the brand.
Ability to facilitate workshops and presentations.
Availability to travel between multiple units across a large territory.

Benefits

Comp & perks

Market-competitive compensation.
Complimentary coffee, beverages, and snacks at the office.
Free parking at the office.
Complimentary gym access (Montreal office).
Summer Fridays.
One hour of paid lunch.
Virtual health care.
Company social events.
Group benefits plan, including health, dental, and long-term disability coverage.