AVP, Fraud Operations – Loss Prevention, Digital Banking

Forbright Bank

. Lead the daily performance of Fraud Operations and Loss Prevention, including service levels, quality, productivity, case aging, backlogs, fraud losses, recoveries, and customer outcomes .

Posted 10/22/2026full-timeUnited StatesLead💰 $55,000 - $59,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of Fraud Operations and Loss Prevention, with a strong focus on operational controls, risk management, and performance analysis. Proven ability to lead teams, implement process improvements, and communicate effectively across various levels of the organization.

Highest-signal resume keywords

Fraud Operations ManagementPeople LeadershipOperational Risk OversightProcess Improvement ImplementationData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud DetectionOperational ControlsCase ManagementRisk AssessmentInvestigationsLoss RecoveryPerformance AnalysisCustomer AuthenticationEscalation ManagementCompliance Review

Soft Skills

Communication SkillsProblem-SolvingOrganizational SkillsTime ManagementAdaptability

Tools & Technologies

Microsoft OfficeData-Analysis ToolsReporting ToolsPresentation ToolsBusiness-Productivity Tools

Certifications & Qualifications

AAPAPRPCFECAMS

Industry Keywords

Fraud PreventionFinancial Crime OperationsDeposit Loss PreventionPayment OperationsOperational Readiness

About the role

Key responsibilities & impact

Lead the daily performance of Fraud Operations and Loss Prevention, including service levels, quality, productivity, case aging, backlogs, fraud losses, recoveries, and customer outcomes
Translate strategic priorities into annual and quarterly operating plans, staffing requirements, performance objectives, and measurable outcomes
Lead supervisors responsible for frontline workflow, employee development, service delivery, quality, and operational controls
Establish operating routines providing visibility into performance, staffing, emerging risks, control exceptions, and material issues
Analyze fraud trends, attack patterns, case outcomes, and frontline operational insights to identify emerging risks and recommend enhancements to fraud strategies, detection rules, authentication controls, monitoring thresholds, and customer-protection measures
Direct operational responses to significant events, control failures, complex cases, and customer-impacting incidents
Lead root-cause analysis and corrective-action planning for material losses, recurring issues, operational breakdowns, and control gaps
Review and approve complex case decisions and customer remediation within delegated authority, escalating matters exceeding approved thresholds
Maintain an effective first-line control environment, including documented procedures, control monitoring, issue management, and timely remediation
Support risk assessments, compliance reviews, audits, and regulatory examinations in partnership with control functions
Develop and present reporting on performance, losses, recoveries, staffing, customer complaints, controls, and issue remediation
Oversee workforce planning, recruiting, onboarding, training, succession planning, and leadership development across the function
Lead operational readiness for new products, payment capabilities, fraud strategies, vendors, systems, and material process changes
Define operational, workflow, control, reporting, staffing, and training requirements and coordinate testing and post-launch stabilization
Monitor vendor performance and recommend improvements to automation, fraud monitoring, case management, analytics, and employee tools
Represent Fraud Operations and Loss Prevention in operational, product, risk, control, and governance forums
Maintain business continuity, leadership coverage, and surge-capacity plans
Exercise decision-making authority within approved policies, delegated limits, and applicable governance processes; escalate material risks and decisions exceeding that authority
Directly supervise supervisors assigned to Fraud Operations and Loss Prevention
Translate approved functional objectives into supervisor goals and operating expectations
Ensure consistent application of procedures, controls, and quality standards
Hold supervisors accountable for routine workflow and employee management while retaining responsibility for operational results
Perform other duties as assigned

Requirements

What you’ll need

Minimum of 9 years of progressive experience in fraud operations, deposit loss prevention, payment operations, financial crime operations, investigations, or a comparably complex and regulated operational function required
Minimum of 7 years of progressive people-leadership experience, including responsibility for complex operations, multiple workstreams, or frontline leaders required
High school diploma or equivalent required
Bachelor's degree or an equivalent combination of relevant experience, education, and professional training preferred
Experience directly leading supervisors, team leads, or multiple specialized operational teams required
Experience overseeing fraud or operational risk outcomes, investigations, operational controls, escalations, or issue remediation required
Relevant professional certification, such as AAP, APRP, CFE, CAMS, or comparable fraud, payments, risk, or financial crime credential strongly preferred
Experience leading process improvement, operational change, or implementation of products, services, fraud capabilities, or technology required
Ability to interpret operational and risk information, identify trends, and communicate findings and recommendations to different audiences
Extensive knowledge of fraud operations and loss prevention, with experience in one or more related areas such as consumer deposits, payments, customer authentication, investigations, case management, or loss recovery
Demonstrated ability to make risk-informed decisions, resolve complex issues, manage cross-functional initiatives, and communicate clearly
Ability to prioritize competing needs and provide effective leadership in an evolving operational environment
Proficiency with common business-productivity, reporting, presentation, and data-analysis tools
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid (4 days per week in-office) work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
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