Forbright Bank

Marketing Operations

• Design, implement, optimize, and maintain customer user journeys across Braze and Segment
• Support segmentation strategies to deliver personalized marketing campaigns and customer interactions
• Own A/B testing and product analytics, leveraging data insights to improve marketing performance in Statsig
• Collaborate with marketing, product, business management, and external vendors to ensure project success
• Maintain and troubleshoot technical issues, including testing Martech capabilities for ease of use, speed, and performance
• Manage data integrations by defining and building APIs, handling JSON-formatted data, and implementing integrations within an event-driven architecture
• Develop and maintain internal technical documentation
• Develop proof-of-concept solutions to validate technical feasibility
• Gather requirements and implement platform enhancements with stakeholders
• Stay current with emerging digital trends and evaluate their potential impact
• Ensure compliance with regulatory requirements and industry standards for digital banking
• Perform other duties as assigned

Senior Manager, Marketing Technology Developer – Digital Banking

Operations

• Manage end-to-end processing requiring daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and exception resolution for functions such as Mobile Remote Deposit Capture
• Perform reconciliation and monitoring activities, including balancing/settlement validation, variance investigation, and reconciliation sign-offs
• Analyze transaction trends and volumes, identify exception/contact drivers, and recommend process improvements
• Prepare and/or approve General Ledger adjustments within role-specific limits
• Provide Tier II phone support, troubleshooting, and issue triage for Deposit Operations
• Analyze Tier II support trends and recommend systemic improvements through procedures, job aids, or upstream fixes
• Assess risk trends and control effectiveness, identify emerging issues, and recommend corrective actions
• Provide analytical support to escalations, including root-cause identification and recommended solutions
• Share insights, reporting, and best practices with peers and leaders
• Collaborate cross-functionally to resolve recurring issues and improve service and controls
• Participate in service and process improvement initiatives
• Support special projects and implementation activities for new procedures, controls, or technologies
• Comply with bank policies, audit standards, regulatory mandates, and required compliance training
• Perform other duties as assigned

Deposit Operations Analyst, Digital Banking

Auditor

• Assist the IT Audit team in achieving departmental objectives within a collaborative team environment
• Conduct walkthroughs of key IT processes and systems to identify risks related to information security, access controls, and technology operations
• Perform design and operating effectiveness assessments of IT controls, including cybersecurity protocols, data protection measures, and IT governance, documenting results and conclusions in clear, comprehensive workpapers
• Execute IT audits in accordance with departmental and professional standards, including planning, walkthroughs, evaluating IT procedures, preparing workpapers, and developing actionable recommendations for management
• Maintain open communication with Bank management, external auditors, and co-sourced IT audit partners to ensure coordinated audit coverage
• Audit IT controls as part of the Bank’s annual regulatory compliance assessments, providing assurance over technology-related risks and compliance with IT regulations and standards
• Review operational and technical processes such as network security, application controls, change management, and disaster recovery in accordance with the annual IT Audit Plan
• Assist external auditors with IT-related audit procedures, as needed
• Perform other IT audit duties as assigned

IT Staff Auditor – Internal Audit

• Execute and improve designated Deposit Operations functions through trend analysis and proactive risk/control insights
• Manage end-to-end processing involving daily queue monitoring, decisioning, accept/reject actions, adjustments, research, and exception resolution, including Mobile Remote Deposit Capture (RDC/mRDC)
• Perform reconciliation and monitoring activities, including balancing/settlement validation, variance investigation, and reconciliation sign-offs
• Analyze transaction trends and volumes, identify exception/contact drivers, and recommend process improvements
• Prepare and/or approve General Ledger adjustments within role-specific limits
• Serve as a primary point of contact for Tier II Deposit Operations phone support, providing troubleshooting and issue triage
• Analyze Tier II support trends and recommend improvements through procedures, job aids, and upstream fixes
• Assess risk trends and control effectiveness; recommend corrective actions
• Provide analytical support to escalations, including root-cause identification and recommended solutions
• Share insights, reporting, and best practices with peers and leaders; collaborate cross-functionally
• Participate in service and process improvement initiatives
• Support special projects and implementation activities for new procedures, controls, or technologies
• Comply with bank policies, audit standards, regulatory mandates, and required compliance training
• Perform other duties as assigned