Card Product Analyst

Forbright Bank

. Build, maintain, and enhance card program performance dashboards, scorecards, and recurring management reporting .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing card program performance through data analysis, reporting, and stakeholder collaboration. Proficient in translating business requirements into actionable product enhancements while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Product ManagementBusiness AnalysisCard Program OperationsRegulatory ComplianceData Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements GatheringUser Acceptance TestingBacklog ManagementCard Program Performance MetricsFraud OperationsDigital Wallet AdoptionPayments ProcessingTransaction AnalysisRisk ManagementTokenization

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsTime Management

Tools & Technologies

Microsoft OfficeExcelPowerPointOutlookWord

Industry Keywords

Financial ServicesCard NetworksPayment NetworksDigital BankingFintechRegulation ECustomer EngagementATM NetworksVendor ManagementCompliance Standards

About the role

Key responsibilities & impact

Build, maintain, and enhance card program performance dashboards, scorecards, and recurring management reporting
Monitor and analyze card activation, usage, transaction volume, purchase activity, fraud, ATM activity, disputes, chargebacks, digital wallet adoption, and other customer engagement and program performance metrics
Identify performance trends, risks, and opportunities, and prepare findings and recommendations for product leadership and cross-functional partners
Manage Network incentive reimbursement activities and monitor reimbursement status
Partner with Operations and Finance to ensure Network rebates and reimbursements are accurately recorded, reconciled, and reported
Manage Network mandates, certifications, reporting obligations, and implementation requirements
Coordinate quarterly network reporting submissions for accuracy and timeliness
Support relationships with card networks, processors, ATM networks, digital wallet partners, and other vendors
Coordinate issue resolution, operational readiness, and follow-up actions
Partner with Product leadership to define, prioritize, and maintain the card product roadmap and backlog
Support backlog grooming, release planning, and prioritization activities
Gather and document business requirements, business rules, user stories, acceptance criteria, process flows, and functional specifications
Coordinate user acceptance testing, defect validation, production validation, release readiness, implementation planning, and post-production monitoring
Track roadmap commitments, implementation milestones, dependencies, risks, decisions, open questions, and stakeholder actions; escalate issues when necessary
Analyze customer complaints, servicing trends, contact drivers, disputes, transaction exceptions, and Voice of Customer feedback
Partner with Operations, Customer Care, Fraud, and Technology to implement product enhancements
Support customer communications, disclosures, launch activities, and change-management efforts
Support audit, compliance, risk, and regulatory examinations related to the card program
Maintain card program documentation, procedures, controls, decision logs, governance materials, and implementation artifacts
Collaborate with Compliance, Risk, Legal, Fraud, Technology, Operations, Finance, Marketing, and Customer Care
Prepare executive-ready reports, presentations, recommendations, and program updates
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics, or a related field required
Minimum of 3 years of experience in product management, product operations, business analysis, payments, card programs, banking operations, digital banking, fintech, or a related field required
Experience supporting debit card, prepaid card, credit card, secured card, payments, money movement, or digital wallet products preferred
Experience working with card processors, payment networks, ATM networks, digital wallets, or card program vendors preferred
Experience gathering business requirements and translating business needs into product or process enhancements preferred
Experience managing backlogs, user stories, acceptance criteria, testing, and prioritization processes preferred
Experience working in a regulated financial services environment preferred
Familiarity with card network mandates and rules, Regulation E, card disputes, fraud operations, digital wallets, tokenization, and card servicing processes preferred
Proficiency with Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding analytical, problem-solving, and time-management skills
Ability to translate data, customer feedback, network requirements, and operational information into practical recommendations
Self-motivated, self-directed, and results-oriented
Adaptable and able to manage multiple priorities in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid (4 days per week in-office) work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
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