Deposit Operations Analyst, Digital Banking

Forbright Bank

. Manage end-to-end processing requiring daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and exception resolution for functions such as Mobile Remote Deposit Capture .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in bank operations with a focus on transaction processing, compliance, and risk management. Proficient in analytical support, problem-solving, and cross-functional collaboration to enhance service and operational controls.

Highest-signal resume keywords

Bank Operations ExperienceTransaction ProcessingRegulatory Compliance KnowledgeAnalytical Problem-SolvingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction AnalysisVariance InvestigationGeneral Ledger AdjustmentsReconciliation ActivitiesRisk AssessmentCompliance ReportingAccounting ConceptsQueue MonitoringException ResolutionPayment Processing

Soft Skills

Problem-SolvingAttention to DetailTime ManagementInterpersonal CommunicationOrganizational Skills

Tools & Technologies

PC Software ToolsMicrosoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

High School DiplomaBachelor’s Degree (Preferred)National Check Professional (NCP) Accreditation (Preferred)

Industry Keywords

Deposit OperationsAudit StandardsRegulatory MandatesService Improvement InitiativesFast-Paced Environment

About the role

Key responsibilities & impact

Manage end-to-end processing requiring daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and exception resolution for functions such as Mobile Remote Deposit Capture
Perform reconciliation and monitoring activities, including balancing/settlement validation, variance investigation, and reconciliation sign-offs
Analyze transaction trends and volumes, identify exception/contact drivers, and recommend process improvements
Prepare and/or approve General Ledger adjustments within role-specific limits
Provide Tier II phone support, troubleshooting, and issue triage for Deposit Operations
Analyze Tier II support trends and recommend systemic improvements through procedures, job aids, or upstream fixes
Assess risk trends and control effectiveness, identify emerging issues, and recommend corrective actions
Provide analytical support to escalations, including root-cause identification and recommended solutions
Share insights, reporting, and best practices with peers and leaders
Collaborate cross-functionally to resolve recurring issues and improve service and controls
Participate in service and process improvement initiatives
Support special projects and implementation activities for new procedures, controls, or technologies
Comply with bank policies, audit standards, regulatory mandates, and required compliance training
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma required
Bachelor’s Degree preferred
National Check Professional (NCP) accreditation preferred
Minimum of 3 years of bank operations experience required
Prior item/check/payment processing experience preferred
Demonstrated problem-solving skills with the ability to identify trends, recommend systemic fixes, and support prevention strategies
Strong working knowledge of applicable regulations
Ability to identify potential compliance issues and support regulatory analysis, exams, and reporting
Functional knowledge/understanding of accounting concepts and process preferred
Experience working in a fast paced, deadline-driven environment
Proficiency in the use of PC software tools for reports, audits, and analysis
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach
Requires ability to work with minimal supervision

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid (4 days per week in-office) work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
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