Manager, Collections and Recoveries

Forbright Bank

. Execute established collections and recovery strategies to improve roll rates, cure rates, liquidation rates, and recovery performance .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in collections and recovery strategies, with a strong focus on performance improvement through data analysis and vendor management. Proficient in regulatory compliance and project management, ensuring alignment with internal policies and measurable outcomes.

Highest-signal resume keywords

Collections Strategy ExecutionVendor ManagementData Analysis for Performance ImprovementRegulatory Compliance ExpertiseProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsRecoveriesPerformance TrackingData AnalysisProcess ImprovementKPI ManagementSLAsRegulatory ComplianceConsumer LendingPerformance Reporting

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsTime ManagementAdaptability

Tools & Technologies

Microsoft OfficeExcelPowerPointOutlookWord

Industry Keywords

FDCPACFPB GuidanceConsumer LendingBankingCredit Cards

About the role

Key responsibilities & impact

Execute established collections and recovery strategies to improve roll rates, cure rates, liquidation rates, and recovery performance
Monitor performance and identify trends, risks, and improvement opportunities
Support forecasting and performance tracking for collections and recovery channels
Contribute to strategy development and refinement using performance data
Manage day-to-day performance of third-party subservicers and collection agencies
Hold vendors accountable to KPIs, SLAs, and performance expectations
Identify performance gaps and drive corrective action plans with vendors
Lead recurring weekly, monthly, and quarterly vendor performance reviews and operational meetings
Escalate and help resolve complex operational or borrower issues
Analyze collections and recovery data to understand delinquency drivers and recovery trends
Partner with internal analytics teams to turn data into actionable insights and operational improvements
Design and implement process improvements and new collections tactics
Prepare and deliver regular performance reporting on trends, drivers, and actions
Ensure vendor activities align with internal policies and regulatory requirements with Legal and Compliance
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma (or GED) required; Bachelor’s Degree strongly preferred
Minimum of 5 years of experience in collections, recoveries, or servicing operations, preferably in a consumer lending industry such as banking, auto, personal loans, credit cards, or other environment
Demonstrated experience managing third-party vendors or subservicers to deliver business outcomes
Strong analytical skills with demonstrated ability to use data to drive performance improvements and understand what the data means
Expertise on collections regulations and compliance requirements (e.g., FDCPA, CFPB guidance)
Strong ownership mentality with focus on measurable outcomes
Strong problem-solving ability with a bias for action and urgency
Demonstrates strong project management rigor and the ability to manage priorities effectively
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Highly organized with strong time-management capabilities and attention to detail
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced, evolving environment
Can work independently and within a team; solution-oriented with a collaborative approach

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid (4 days per week in-office) work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
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