Product Analyst, Digital Banking

Forbright Bank

. Support the day-to-day management and continuous improvement of digital banking products, services, and customer experiences .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and operations within digital banking, focusing on customer experience enhancement, business requirements gathering, and cross-functional collaboration. Proficient in analyzing customer feedback and operational trends to drive product improvements and promotional strategies.

Highest-signal resume keywords

Product ManagementBusiness AnalysisDigital BankingCustomer Engagement ProgramsVoice of Customer Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements GatheringProcess FlowsUser StoriesPromotional Engine ConfigurationOperational Documentation

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsProblem-Solving SkillsTime Management SkillsAdaptability

Tools & Technologies

Microsoft Office SuiteDigital Banking PlatformsCustomer Journey Mapping

Industry Keywords

FintechBanking OperationsRegulated Financial ServicesConsumer Banking ProductsPayments

About the role

Key responsibilities & impact

Support the day-to-day management and continuous improvement of digital banking products, services, and customer experiences
Support promotion development and implementation, coordinating tasks across stakeholders and defining promotion structures, eligibility rules, customer journeys, operational requirements, controls, and success measures
Create and maintain product and operational documentation, including requirements, business rules, process flows, decision documentation, implementation materials, and supporting artifacts
Drive assigned initiatives and workstreams from definition through implementation, tracking dependencies, decisions, risks, open questions, and stakeholder actions
Assess whether proposed promotions can be supported by existing technology and operational processes; identify constraints, dependencies, and solutions
Assist with promotional engine configuration, testing, validation, launch readiness, monitoring, and issue resolution
Partner with Marketing and stakeholders on promotional creative, customer communications, disclosures, and launch activities
Research customer and transaction exception cases, document findings and business rules, identify recurring patterns, and escalate cases requiring Product decisions
Analyze Voice of Customer feedback, complaints, contact drivers, operational trends, customer feedback, and competitive/market trends to identify pain points, enhancement opportunities, and roadmap recommendations
Gather and document business requirements, user stories, acceptance criteria, process flows, and functional specifications
Support user acceptance testing, defect validation, implementation planning, release readiness, and post-production monitoring
Collaborate with Compliance, Marketing, Technology, and Operations to advance product objectives and resolve issues
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics, or a related field required
Minimum of 2 years of experience in product management, product operations, business analysis, banking operations, digital banking, fintech, project management, or a related field required
Experience supporting consumer banking products, deposit products, digital banking platforms, payments, cards, promotions, or customer engagement programs preferred
Experience gathering business requirements and translating business needs into product or process enhancements preferred
Experience working in a regulated financial services environment preferred
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach
Strong analytical and critical-thinking skills with the ability to translate data, customer feedback, and operational information into practical recommendations
Experience managing backlogs, user stories, requirements, and prioritization processes preferred
Experience with Voice of Customer programs, customer feedback analysis, or customer journey mapping preferred

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid (4 days per week in-office) work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
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