Supervisor, Card Services, Digital Banking

Forbright Bank

. Supervise daily card services activities, including debit card administration and dispute processing support .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $77,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debit card services operations, including administration, dispute processing, and compliance with Regulation E. Proven ability to enhance operational efficiency through process improvements while supervising and developing team performance.

Highest-signal resume keywords

Debit Card Services OperationsDispute ProcessingRegulation E ComplianceSupervisory ExperienceOperational Risk Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Debit Card AdministrationDispute Resolution StandardsChargebacksOperational Metrics TrackingProcess Improvement

Soft Skills

Attention to DetailProblem-SolvingTime ManagementCommunication SkillsOrganizational Skills

Tools & Technologies

Microsoft Office

Industry Keywords

Financial Institution OperationsCard Network RulesMastercardPulseData Privacy

About the role

Key responsibilities & impact

Supervise daily card services activities, including debit card administration and dispute processing support
Monitor team workflows for accuracy, timeliness, SLAs, and internal procedures
Provide guidance and escalation support for complex card servicing or dispute-related issues
Identify process improvement opportunities to enhance operational efficiency and customer experience
Oversee debit card ordering, replacements, and maintenance
Monitor card inventory, tracking, and distribution controls
Track and report operational metrics including activation rates, reissue volumes, and processing timelines
Partner with internal teams and third-party vendors
Supervise debit card dispute processing and support Regulation E compliance
Monitor dispute SLAs and escalate issues
Maintain dispute-processing procedures and documentation
Ensure adherence to internal policies, regulatory requirements, and network rules
Support audits, internal reviews, and control activities
Identify operational issues and escalate risks to leadership
Reinforce data privacy, security, and compliance awareness
Supervise, coach, train, and develop Card Services staff
Monitor individual and team performance using data and KPIs
Recruit, select, orient, and train employees
Manage employee performance through development, coaching, and counseling

Requirements

What you’ll need

High School Diploma required
Minimum of 5 years of experience in financial institution operations required
Minimum of 2 years of supervisory experience required
Required experience in debit card services operations, including card administration and servicing activities
Required experience in debit card dispute processing, including chargebacks and Reg E investigations including investigation timelines, provisional credit requirements, and dispute resolution standards
Strong understanding of card network rules, including Mastercard and Pulse, and their operational implications
Strong attention to detail with a demonstrated ability to manage operational risk and controls
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
The Washington Post Top Workplaces winner for four consecutive years (2023-2026)