Customer Success Manager

Forerunner

. Own the ongoing success of a full book of business from onboarding through renewal .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on account growth, renewal processes, and effective communication. Proficient in managing complex relationships within public-sector and regulated industries while driving product adoption and customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementPublic-Sector Relationship ManagementSaaS Software SupportRenewal and Expansion Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account OnboardingCustomer Health MonitoringProduct Adoption StrategiesConfiguration of Customer EnvironmentsData Analysis for Risk IdentificationUpselling and Cross-SellingCustomer Feedback AnalysisPolicy and Process Development

Soft Skills

Empathetic CommunicationDetail-OrientedIndependent PrioritizationAdaptability to Ambiguity

Tools & Technologies

Internal Tools for ConfigurationUser Communication Platforms

Industry Keywords

Public-SectorRegulated IndustriesCustomer SuccessClient Services

About the role

Key responsibilities & impact

Own the ongoing success of a full book of business from onboarding through renewal
Ensure every account realizes measurable value and grows into a durable, trusted partnership
Serve as a trusted advisor and guide accounts toward renewal
Monitor customer health using data and regular check-ins to identify risk early
Guide customers through public-sector and regulated-industry decision cycles
Partner with the Deployment Specialist during go-live handoff and ongoing success
Drive product adoption through user communications, customized in-app onboarding, and continued learning
Configure customer environments and settings using the product front end and internal tools
Identify and pursue upsells, add-ons, and cross-sells
Partner with Sales and leadership to develop and close expansion opportunities
Share customer feedback with Product and Engineering to inform the roadmap
Evangelize customer success stories across accounts
Contribute to CS policy, process, and playbook development

Requirements

What you’ll need

4-6 years of professional experience in customer success, account management, or client services
Track record of managing end-to-end renewals and proactively uncovering expansion opportunities within a portfolio
Experience serving government agencies or regulated industries is relevant, though not required
Comfortable managing complex, public-sector relationships and decision cycles
Excellent, empathetic communication skills
Detail-oriented and committed to quality
Comfortable with a high degree of ambiguity and able to prioritize independently
Experience supporting SaaS software is preferred but not required
Legally authorized to work for any employer in the United States without restrictions
Must not require employment visa sponsorship

Benefits

Comp & perks

Health, vision, and dental coverage
401k plan
One expensed lunch per week
Quarterly wellness reimbursement
Meaningful feedback and learning opportunities
Hybrid or fully remote work depending on the work
In-person connection through offices in NYC, San Francisco, and Portland, ME