Forerunner

Product Manager

• Own product strategy, roadmap, and outcomes for the Field Intelligence team
• Improve field-team workflows for work planning, data capture, review, follow-up, and resolution
• Engage with inspectors, field crews, program managers, and operational leaders to understand their work
• Identify high-leverage AI opportunities while preserving user control, transparency, and trust
• Partner with Engineering and Design to frame problems, evaluate tradeoffs, define requirements, and ship mobile and web experiences
• Define success metrics including adoption, task completion, data quality, time saved, issue-resolution time, and customer outcomes
• Lead discovery through interviews, workflow observation, prototypes, pilots, usage data, and experimentation
• Balance immediate customer needs with platform capabilities, reliability, and long-term differentiation
• Develop rollout and change-management plans for regulated and operationally critical workflows
• Equip Customer Success, Sales, and Marketing with product narratives, launch materials, demonstrations, and adoption context
• Communicate priorities, decisions, risks, and learnings across the company

Senior Product Manager

Customer Success Manager

• Own the ongoing success of a full book of business from onboarding through renewal
• Ensure every account realizes measurable value and grows into a durable, trusted partnership
• Serve as a trusted advisor and guide accounts toward renewal
• Monitor customer health using data and regular check-ins to identify risk early
• Guide customers through public-sector and regulated-industry decision cycles
• Partner with the Deployment Specialist during go-live handoff and ongoing success
• Drive product adoption through user communications, customized in-app onboarding, and continued learning
• Configure customer environments and settings using the product front end and internal tools
• Identify and pursue upsells, add-ons, and cross-sells
• Partner with Sales and leadership to develop and close expansion opportunities
• Share customer feedback with Product and Engineering to inform the roadmap
• Evangelize customer success stories across accounts
• Contribute to CS policy, process, and playbook development