Patient Care Coordinator

FORM │ Virtual obesity medicine clinic

. Act as the primary point of contact to maintain communication flow between patients and their care team.

Posted 9/17/2026full-timeRemote • United StatesJuniorMid-Level💰 $41,600 - $54,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, administrative support, and clinical data management, with a strong focus on enhancing patient engagement and optimizing care processes. Proficient in handling medical records, prior authorizations, and insurance inquiries while maintaining high standards of customer service.

Highest-signal resume keywords

Certified Medical Assistant (CMA)Registered Medical Assistant (RMA)Certified Clinical Medical Assistant (CCMA)Patient CommunicationPrescription Prior Authorization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical Data CollectionMedical Record ReviewAppointment SchedulingInsurance CoordinationMedication Refill Assistance

Soft Skills

Excellent Customer ServiceVerbal CommunicationWritten CommunicationOrganizational SkillsTime Management

Tools & Technologies

SlackGoogle WorkspaceCustom-Built IT Systems

Certifications & Qualifications

Certified Medical Assistant (CMA)Registered Medical Assistant (RMA)Certified Clinical Medical Assistant (CCMA)

Industry Keywords

Primary CareObesity MedicineEndocrinologyPatient EngagementQuality Improvement

About the role

Key responsibilities & impact

Act as the primary point of contact to maintain communication flow between patients and their care team.
Receive, triage, and resolve incoming clinical messages from patients to clinicians, and relay messages from clinicians to patients as requested.
Conduct regular outgoing patient communications to ensure consistent engagement and optimize program success.
Provide routine administrative support for clinicians.
Contribute to special projects to improve systems and make care more efficient and effective.
Help collect and request medical records from primary care or other providers.
Review patient-uploaded medical records.
Facilitate medical records and prescriptions, including sending lab requisitions.
Assist with prior authorization coordination, medication refills, and pharmacy questions.
Support medical clinicians with pre-visit lab orders.
Guide new patients through the weight loss journey and answer general program questions.
Support account changes or cancellation requests.
Communicate patient feedback to Product, Engineering, Marketing, and other teams.
Assist with clinical data collection for performance indicators and quality improvement.
Provide scheduling and appointment support.
Assist with insurance and billing questions, coverage updates, billing concerns, membership costs, and eligibility questions.

Requirements

What you’ll need

A Medical Assistant (MA) Certificate is required: Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) from the American Medical Technologists (AMT) or Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association (NHA).
At least two years of experience in a fast-paced primary care, obesity medicine, or endocrinology practice.
Experience with prescription prior authorization processes is a plus.
Excellent customer service skills.
Excellent verbal and written communication skills.
Highly organized with a proven ability to manage multiple tasks and time effectively.
Proficient computer skills, with proficiency in platforms such as Slack and Google Workspace, and the ability to quickly adapt to evolving, custom-built IT systems.

Benefits

Comp & perks

Competitive salary and equity in a high growth start-up
Comprehensive health benefits (medical, dental, vision)
401k
Flexible work schedules and paid time off
Paid parental leave