FORM │ Virtual obesity medicine clinic

Engineering Manager

• Lead, coach, and grow a small team delivering business-critical clinical and operational systems
• Establish clear goals and execution plans aligned with product and company priorities
• Foster ownership, accountability, and continuous improvement
• Provide feedback, mentorship, and career development for engineers at multiple levels
• Raise technical and delivery standards through pairing, code review, and hands-on coaching
• Hire thoughtfully to strengthen team capability and long-term scalability
• Guide architectural decisions for backend services, workflows, integrations, and internal tools
• Partner with senior engineers to ensure systems are reliable, scalable, secure, and maintainable
• Maintain technical fluency across Ruby on Rails, Node.js, React/Next.js, and AWS-based infrastructure
• Ensure healthy CI/CD pipelines and safe deployment practices in a regulated healthcare environment
• Champion small-batch continuous delivery, feature flags, and tight feedback loops
• Use DORA metrics and other delivery signals to improve throughput and stability
• Identify technical risks early and lead mitigation
• Oversee systems for clinical charting, scheduling, task management, care coordination, and workflow automation
• Ensure patient data is handled safely within HIPAA and broader healthcare regulatory requirements
• Support thoughtful automation and AI integration with human oversight and patient safety
• Partner with product, clinical, and operations leaders on roadmaps and engineering plans
• Balance delivery speed with operational reliability and long-term platform health

Engineering Manager, Care Delivery

Program Manager

• Independently define the Product Operations roadmap, including vision, priorities, and success metrics
• Own execution roadmaps for key cross-functional initiatives from concept to launch
• Facilitate alignment and communication across Product, Engineering, Design, Clinical Operations, Marketing, and Customer Success
• Evaluate, pilot, and roll out AI-assisted planning, coding, research, automation, and modern product development tools
• Design and continuously improve intake, triage, roadmap, sprint, documentation, and product operating processes
• Synthesize product usage data, clinical and operational metrics, and patient/customer feedback into actionable recommendations
• Deliver program health readouts and roadmap updates to executive leadership
• Identify, assess, and mitigate cross-team risks and dependencies
• Serve as a trusted Product partner and point of contact for Clinical, Commercial, Operations, and executive leadership

Senior Program Manager

Scheduling Coordinator

• Own the day-to-day execution of provider calendar changes, including DTO, shift swaps, and schedule adjustments
• Monitor schedules to identify gaps, overages, or misalignments based on clinical demand and Time to First Appointment SLAs
• Maintain accurate scheduling records and audit internal changes for consistency and compliance
• Serve as a key point of contact for providers regarding internal scheduling logistics
• Coordinate with clinical leadership on coverage during provider leave, onboarding, or offboarding
• Communicate scheduling expectations and update deadlines to providers
• Collaborate with Credentialing & Licensing and regional leaders on licensure readiness and panel assignment requirements
• Collaborate with Practice Operations to forecast resourcing needs during volume spikes or workforce changes
• Support transition of care workflows by updating schedules for new clinician assignments
• Recommend improvements to internal scheduling workflows
• Assist in testing and implementing new scheduling tools, automations, or SOPs

Provider Scheduling Coordinator

Patient Care Coordinator

• Act as the primary point of contact to maintain communication flow between patients and their care team.
• Receive, triage, and resolve incoming clinical messages from patients to clinicians, and relay messages from clinicians to patients as requested.
• Conduct regular outgoing patient communications to ensure consistent engagement and optimize program success.
• Provide routine administrative support for clinicians.
• Contribute to special projects to improve systems and make care more efficient and effective.
• Help collect and request medical records from primary care or other providers.
• Review patient-uploaded medical records.
• Facilitate medical records and prescriptions, including sending lab requisitions.
• Assist with prior authorization coordination, medication refills, and pharmacy questions.
• Support medical clinicians with pre-visit lab orders.
• Guide new patients through the weight loss journey and answer general program questions.
• Support account changes or cancellation requests.
• Communicate patient feedback to Product, Engineering, Marketing, and other teams.
• Assist with clinical data collection for performance indicators and quality improvement.
• Provide scheduling and appointment support.
• Assist with insurance and billing questions, coverage updates, billing concerns, membership costs, and eligibility questions.