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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation with excellent written and spoken German communication skills. Proficient in using ticketing/CRM systems and committed to optimizing customer care processes.
Highest-signal resume keywords
Customer Service OrientationGerman Communication SkillsExperience with Ticketing/CRM SystemsMotivation and FlexibilityStructured Working Style
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
PatienceEmpathyClear CommunicationMotivationEnthusiasm
Tools & Technologies
MS OfficeGoogle WorkspaceZendeskFreshdeskHubSpot
Industry Keywords
Customer ServiceE-commerceTelemedicineD2CKnowledge Bases
About the role
Key responsibilities & impact- Serve as the first point of contact for patients
- Respond to inquiries quickly, accurately, and courteously via email and, in the future, via chat and phone
- Support patients with payment-related matters, order processing, and general questions about products and treatments
- Analyze recurring inquiries and provide structured feedback to the Medical, Product Management, and Business Development teams
- Contribute to optimizing Customer Care processes
- Share ideas for continuously improving the patient experience
- Work closely with the Medical, Product, and Operations teams
Requirements
What you’ll need- Strong customer service orientation, patience, and empathy
- Excellent written and spoken German communication skills
- Clear and error-free communication
- Motivation, enthusiasm, and flexibility
- Structured and reliable working style
- Hands-on mentality and a strong commitment to quality
- Confident use of common tools, such as MS Office or Google Workspace
- Ability to quickly learn new systems
- Basic English skills for internal collaboration
- Initial experience in Customer Service/Support is desirable, ideally in e-commerce, telemedicine, or D2C
- Experience with ticketing/CRM systems, such as Zendesk, Freshdesk, or HubSpot, is desirable
- Knowledge of knowledge bases is desirable
- Motivation, willingness to learn, and a strong team fit
Benefits
Comp & perks- 28 days of annual leave
- Navit or Urban Sports Club membership
- Personal development budget for training, courses, and books
- Hybrid working (Berlin office + remote) with modern equipment
- Attractive office in Berlin with excellent transport connections
- Employee discounts on our products
- Regular company events
- Team budget
- Employee referral bonuses
- Great team with strong cohesion, an open feedback culture, and a genuine sense of community
- Open, feedback-driven culture with short decision-making processes
- Close collaboration with the Medical, Product, and Operations teams
- Opportunity to take on more responsibility and grow with the company