FORMEL SKIN

Customer Support

• Serve as the first point of contact for patients
• Respond to inquiries quickly, accurately, and courteously via email and, in the future, via chat and phone
• Support patients with payment-related matters, order processing, and general questions about products and treatments
• Analyze recurring inquiries and provide structured feedback to the Medical, Product Management, and Business Development teams
• Contribute to optimizing Customer Care processes
• Share ideas for continuously improving the patient experience
• Work closely with the Medical, Product, and Operations teams

Customer Care Agent