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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in electromechanical systems and 3D printing technology, with a strong ability to conduct training, perform installations, and manage customer service activities effectively. Proficient in maintaining detailed records and managing travel logistics while ensuring high customer satisfaction.
Highest-signal resume keywords
Electromechanical Systems Expertise3D Printing Technology KnowledgeCustomer Training and SupportSalesforce Record ManagementFluency in English (C1-C2)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electromechanical Troubleshooting3D Printing System InstallationUser TrainingPreventative MaintenanceProduct Demonstrations
Soft Skills
Teaching AbilityCustomer Service Orientation
Tools & Technologies
Salesforce
Certifications & Qualifications
Valid Driver’s License (B)
Industry Keywords
3D PrintingEmerging TechnologiesStartup Environment
About the role
Key responsibilities & impact- Serve as the primary technical point of contact and face of Formlabs across the UK & Ireland region
- Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems
- Conduct structured on-site user training on machinery operation, software use, and basic maintenance
- Perform live product demonstrations
- Respond to customer downtime and perform urgent repairs, often on short notice
- Manage annual preventative maintenance visits within the 90-day target window for warrantied customers
- Diagnose electromechanical issues and achieve single-visit resolutions
- Execute a high volume of service activity
- Independently manage travel arrangements and submit expenses on time
- Maintain records of installations, training sessions, and repairs in Salesforce
Requirements
What you’ll need- Based in London, Manchester, or Dublin (highly preferred due to hub connectivity)
- Willing to travel 80%+ of the time
- Strong technical background in electromechanical/hardware
- Soft skills required to teach others how to use the technology
- Fluency in English (C1-C2)
- Valid driver’s license (B) required
- Fluency in German or French is a bonus skill
- Passion for 3D printing and emerging technologies is a bonus skill
- Experience in rapidly-growing startup environments is a bonus skill
Benefits
Comp & perks- Shares in the company
- Overtime payment eligibility
- Learning and development budget
- Free 3D print
- Fun team events
- Paid time spent traveling