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Formstack

VP, Customer Solutions

Formstack

. Lead Sales Engineering, Implementation Engineering, and Solutions Architecture organizations .

Posted 10/2/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading Professional Services organizations within the B2B SaaS sector, focusing on strategy development, revenue management, and scalable delivery models. Proven ability to partner with Sales and execute growth strategies that enhance customer value and drive commercial outcomes.

Highest-signal resume keywords
Professional Services LeadershipB2B SaaS ExperienceRevenue ManagementSolution ArchitectureCapacity Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Services Strategy DevelopmentForecast AccuracyUtilization ManagementChange ManagementProject Profitability
Soft Skills
Executive-Level Customer PresenceData-Driven LeadershipCross-Functional Leadership
Tools & Technologies
SalesforcePSA PlatformsNo-Code/Low-Code ProductsWorkflow AutomationData Platform Products
Industry Keywords
Professional ServicesSaaS Business ModelImplementation PartnersCommercial OutcomesRepeatable Offerings

About the role

Key responsibilities & impact
  • Lead Sales Engineering, Implementation Engineering, and Solutions Architecture organizations
  • Own strategy, delivery quality, and team leadership through Directors and Senior Managers
  • Own Professional Services bookings, revenue, gross margin, utilization, and forecast accuracy
  • Build and execute the Professional Services growth strategy
  • Partner with Sales to scope, position, price, and close services
  • Commercialize Professional Services through packaging, pricing, SOW development, and services attach strategies
  • Own services pipeline, forecasting, revenue conversion, backlog, and capacity planning
  • Develop repeatable services offerings and packages that accelerate customer time-to-value
  • Connect Professional Services to software adoption, expansion, retention, and ARR growth
  • Serve as an executive-level customer partner
  • Translate business requirements into scalable technical solutions
  • Develop and execute a Professional Services partner strategy with SIs, consulting firms, and implementation partners

Requirements

What you’ll need
  • 10+ years of Professional Services experience in B2B SaaS
  • Progressive leadership responsibility with direct ownership of commercial outcomes
  • Experience owning services bookings, revenue, gross margin, utilization, and forecast accuracy
  • Strong technical leadership experience with complex implementations, integrations, solution architecture, and enterprise deployments
  • Experience building and scaling Professional Services organizations
  • Experience developing services strategy, including packaging, pricing, scoping, SOW development, attach strategies, and repeatable offerings
  • Experience building and executing a Professional Services partner strategy with SIs, consulting firms, and implementation partners
  • Deep experience partnering with Sales throughout the sales cycle
  • Strong understanding of the SaaS business model
  • Experience with capacity planning, resource management, project profitability, change management, and margin optimization
  • Ability to build scalable delivery models using internal resources, partners, and repeatable methodologies
  • Executive-level customer presence
  • Data-driven leadership using KPIs and operating metrics
  • Experience leading solution architects, implementation consultants, developers, integration specialists, and other technical services professionals
  • Cross-functional leadership across Sales, Customer Success, Product, Engineering, Finance, and Partnerships
  • Strong technical judgment with a commercial mindset
  • Experience building processes, systems, talent, and operating cadence for a scalable Professional Services organization
  • Experience with no-code/low-code, workflow automation, CLM, or data platform products is a bonus
  • Experience leading services teams through M&A integration, rebrand, or major platform transition is a bonus
  • Familiarity with Salesforce or PSA platforms is a bonus

Benefits

Comp & perks
  • Variable compensation as part of on-target earnings
  • Equal opportunity and equitable hiring commitment
  • Diversity-focused hiring practices