FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and support within the healthcare sector, with a strong focus on communication, problem-solving, and technology troubleshooting. Proficient in using CRM systems like Salesforce to enhance customer interactions and maintain documentation.
Highest-signal resume keywords
Customer Service ExperienceSalesforce ProficiencyTechnical TroubleshootingExcellent Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingSalesforce ProficiencyCRM Software ExperienceBluetooth SupportIPhone SupportZoom SupportCustomer Documentation ManagementOperations ExperienceHealthcare KnowledgeRemote Care Support
Soft Skills
Empathetic CommunicationDe-Escalation SkillsProactive MindsetRapport BuildingOrganizational Skills
Tools & Technologies
SalesforceIntercomZoomRemote Care PlatformsCustomer Experience Platforms
Industry Keywords
HealthcareCustomer ExperienceCustomer JourneyNPSLead Qualification
About the role
Key responsibilities & impact- Conduct intake calls to understand customer needs and educate customers on products and services
- Drive scheduling rates for qualified leads by communicating value and addressing early questions
- Resolve customer concerns throughout the customer journey to support high NPS and low return rates
- Provide Bluetooth and iPhone support and coach clients on device use
- Assist customers with technology, including Zoom and remote care sessions
- Troubleshoot products in person and remotely
- Maintain customer documentation in Salesforce, Intercom, and other customer experience platforms
- Learn complex clinical concepts and technology to educate and support clients
- Collaborate with the broader team to improve product offerings and customer experience
- Cover front desk or office manager responsibilities as needed, including greeting clients, managing appointments, and maintaining the professional environment
Requirements
What you’ll need- Ideally 2+ years of experience in operations, customer service or sales in healthcare, or a related field
- Excellent written and verbal communication skills with a warm, empathetic style
- Confidence in de-escalating concerns and turning challenges into positive outcomes
- Strong organizational skills and comfort managing multiple customer interactions simultaneously
- Proficiency with support software and general tech troubleshooting
- Experience with Salesforce or similar CRM is a plus
- Proactive mindset and ability to anticipate customer needs
- Ability to build rapport and trust
- Ability to work weekends and the listed hours
- Regular schedule includes Tuesday–Saturday or Sunday–Thursday, 9 am–6 pm PST
Benefits
Comp & perks- Competitive compensation
- Premium medical, dental and vision packages
- 401(k)
- Paid PTO and sick days
- Stock options
- Generous benefits package