Fortell

Product Specialist

• Conduct intake calls to understand customer needs and educate customers on products and services
• Drive scheduling rates for qualified leads by communicating value and addressing early questions
• Resolve customer concerns throughout the customer journey to support high NPS and low return rates
• Provide Bluetooth and iPhone support and coach clients on device use
• Assist customers with technology, including Zoom and remote care sessions
• Troubleshoot products in person and remotely
• Maintain customer documentation in Salesforce, Intercom, and other customer experience platforms
• Learn complex clinical concepts and technology to educate and support clients
• Collaborate with the broader team to improve product offerings and customer experience
• Cover front desk or office manager responsibilities as needed, including greeting clients, managing appointments, and maintaining the professional environment