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Teller
Fortera Federal Credit Union. Provide members with an exceptional experience while efficiently processing member services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in cash handling, customer service, and credit union operations while effectively communicating with members in both English and Spanish. Capable of maintaining accuracy in transactions and fostering professional relationships in a fast-paced environment.
Highest-signal resume keywords
Cash Handling ExperienceCustomer Service SkillsFluency in English and SpanishAttention to DetailKnowledge of Credit Union Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingTransaction ProcessingAccount MaintenanceMath SkillsBasic Computer Skills
Soft Skills
Interpersonal SkillsOral Communication SkillsProfessional AttitudeTeamworkAbility to Work Under Pressure
Tools & Technologies
PCStandard Business EquipmentBanking Software
Industry Keywords
Credit Union OperationsOFAC ComplianceBank Secrecy ActAnti-Money Laundering ActUSA Patriot Compliance
About the role
Key responsibilities & impact- Provide members with an exceptional experience while efficiently processing member services
- Process deposits, withdrawals, loan payments, cashier’s checks, money orders, cash advances, transfers, and other routine transactions
- Verify check endorsement and negotiability according to credit union guidelines
- Sell money orders, gift cards, and cashier’s checks
- Redeem savings bonds and process wire transfers and stop payments
- Educate members about credit union products, services, accounts, rates, mobile and online banking, ATMs, and shared branching
- Maintain and balance the cash drawer, resolving discrepancies promptly
- Establish and maintain professional relationships with members, team members, and management
- Resolve member requests and questions promptly
- Complete account maintenance requests, reports, and records accurately
- Refer cross-sell opportunities to Member Advisors
- Attend required meetings, training, and committees
- Participate in community and civic programs
- Perform drive-up teller and night drop functions
- Work at any required credit union location, including extended hours, holidays, and Saturdays
- Maintain a clean, secure, and well-maintained work area
- Perform other duties assigned by management
Requirements
What you’ll need- High school graduate or equivalent
- At least six months of experience in cash handling, customer service, or retail sales
- Basic understanding of Credit Union operations
- Fluency in both English and Spanish (verbal and written) preferred
- Good interpersonal and oral communication skills
- Professional appearance, dress, and attitude
- Good math skills and excellent attention to detail
- Ability to operate a PC, related software, and standard business equipment
- Ability to work independently or as part of a team and handle multiple tasks in a fast-paced environment
- Ability to work well under pressure while maintaining a professional image
- Regular and predictable attendance
- Must comply with applicable regulations, including OFAC, Bank Secrecy Act/Anti-Money Laundering Act, and USA Patriot compliance
- Visa sponsorship is not available for this position
Benefits
Comp & perks- Career growth and development opportunities
- Participation in meetings, trainings, and committees
- Equal Opportunity/Affirmative Action employment