Fortera Federal Credit Union

General

• Provide members with an exceptional experience while efficiently processing member services
• Process deposits, withdrawals, loan payments, cashier’s checks, money orders, cash advances, transfers, and other routine transactions
• Verify check endorsement and negotiability according to credit union guidelines
• Sell money orders, gift cards, and cashier’s checks
• Redeem savings bonds and process wire transfers and stop payments
• Educate members about credit union products, services, accounts, rates, mobile and online banking, ATMs, and shared branching
• Maintain and balance the cash drawer, resolving discrepancies promptly
• Establish and maintain professional relationships with members, team members, and management
• Resolve member requests and questions promptly
• Complete account maintenance requests, reports, and records accurately
• Refer cross-sell opportunities to Member Advisors
• Attend required meetings, training, and committees
• Participate in community and civic programs
• Perform drive-up teller and night drop functions
• Work at any required credit union location, including extended hours, holidays, and Saturdays
• Maintain a clean, secure, and well-maintained work area
• Perform other duties assigned by management

Teller