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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in schedule management and client relations, with a strong focus on compliance and continuous improvement in training processes. Proficient in utilizing IT systems and software, particularly Certinia, to optimize consultant utilization and service delivery.
Highest-signal resume keywords
Schedule ManagementClient RelationsUtilization OptimizationCertinia KnowledgeFrench Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Schedule ManagementActivity CoordinationData AnalysisCompliance DocumentationTraining Process Development
Soft Skills
OrganizedDetail-OrientedCustomer-Service OrientedSelf-MotivatedAdaptability
Tools & Technologies
CertiniaMicrosoft OfficeIT Systems
Industry Keywords
Qualiopi CertificationService DeliveryPerformance IndicatorsContinuous ImprovementConsultant Utilization
About the role
Key responsibilities & impact- Establish and manage consultant schedules in Certinia, in accordance with defined processes and procedures
- Monitor workload and service delivery through activity reports and performance indicators
- Support the team in achieving its utilization targets and optimize consultant utilization rates
- Gather relevant information and escalate resource conflicts to management
- Ensure the compliance of documentation and processes related to Qualiopi-certified training
- Coordinate the monitoring and development of training processes and lead continuous improvement initiatives with the service provider
- Serve as the primary point of contact for clients regarding training and compliance
- Communicate with clients and internal stakeholders, both verbally and in writing
- Collaborate with Team Leaders, Project Managers, consultants, the Sales team, and Sales Administration
Requirements
What you’ll need- Bachelor’s degree or equivalent
- At least 3 years of experience in schedule management, activity coordination, and client relations
- Organized, detail-oriented, and able to prioritize effectively
- Self-motivated, with the ability to work as part of a team and adapt quickly to change
- Customer-service oriented, with the ability to find effective solutions when faced with unexpected situations
- Analytical mindset, comfortable working with data, and quick to learn
- Proficient with office productivity tools, particularly Microsoft Office
- Comfortable working with IT systems and software
- Knowledge of Certinia would be a significant advantage
- Excellent written and spoken French
- Good level of English, enabling you to work in an international environment