Strategic Account Manager

Fortified Data

. Own the relationship and overall client experience for a portfolio of Managed Services clients .

Posted 10/8/2026full-timeRemote • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success within managed services, focusing on client retention, revenue growth, and effective communication of technical concepts to diverse audiences. Proficient in utilizing CRM tools and AI technologies to enhance client interactions and service delivery.

Highest-signal resume keywords

Account ManagementClient SuccessHubSpot ProficiencyTechnical Fluency in Cloud ServicesMicrosoft Azure Fundamentals Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementCloud InfrastructureManaged Services EconomicsBusiness Review LeadershipPipeline Management

Soft Skills

Strong CommunicationIndependent WorkClient Relationship Management

Tools & Technologies

ZendeskHubSpotMicrosoft TeamsSlackAI Tools

Certifications & Qualifications

Microsoft Azure Fundamentals (AZ-900)Azure Data Fundamentals (DP-900)AWS Fundamentals CertificationGoogle Cloud Fundamentals Certification

Industry Keywords

Managed ServicesRecurring RevenueClient RetentionService ExpansionTechnical Support

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Own the relationship and overall client experience for a portfolio of Managed Services clients
Build understanding of each client’s database environment, service coverage, incidents, and planned changes using Zendesk, HubSpot, and POD-team conversations
Lead regular business reviews connecting service activity and technical findings to client outcomes
Identify and develop expansion opportunities, including higher service tiers, additional managed services, Professional Services projects, and Assessments
Partner with POD Leaders, Professional Services consultants, and the Principal Solutions Architect to develop clear proposals
Ensure clients understand service-tier inclusions and route out-of-scope requests to on-demand hours or scoped projects
Monitor ticket trends, hours usage, satisfaction feedback, leadership changes, and renewal risk
Serve as escalation point for client service concerns and coordinate resolutions with Managed Services leadership
Coordinate onboarding and project handoffs with the Project Management Office
Keep partner contacts informed on shared accounts
Maintain client interactions, opportunities, renewals, and forecasts in HubSpot
Stay current on database and cloud platform trends, including migration, end-of-support dates, and AI readiness
Use AI tools and automation for account research, meeting preparation, and reporting
Work with Client Success, Managed Services POD Leaders, Professional Services, Project Management Office, sales, and marketing

Requirements

What you’ll need

Five or more years in account management or client success at a managed services provider or comparable recurring service organization, owning a portfolio of contracted recurring revenue clients through renewal
Technical fluency gained through prior work managing or selling database, cloud, infrastructure, or managed services offerings
Demonstrated success retaining clients through renewal and growing revenue within existing accounts
Experience leading business reviews and presenting to IT leaders, including IT directors, CIOs, and CTOs
Understanding of recurring services economics, including managed services renewals and expansion versus one-time project sales
Proficiency with a CRM, preferably HubSpot, and accurate pipeline and forecast management
Strong written and verbal communication, with ability to explain technical topics clearly to non-technical audiences
Ability to work independently in a remote environment and manage many client relationships at once
Eligible candidates must provide evidence of legal working status for any employer in the U.S.
Ability to complete Microsoft Azure Fundamentals (AZ-900) or Azure Data Fundamentals (DP-900) within the first six months if not already held
Preferred: experience in database services, data platforms, or Microsoft partner ecosystem
Preferred: current Microsoft certification such as AZ-900 or DP-900, or comparable AWS or Google Cloud fundamentals certification
Preferred: prior technical role such as support engineer, systems administrator, or database administrator
Preferred: partner and channel sales experience
Preferred: familiarity with Zendesk, Microsoft Teams, and Slack
Preferred: experience using AI tools to improve client success or sales workflows
Preferred: bachelor’s degree in business, marketing, information technology, or related field, or equivalent professional experience

Benefits

Comp & perks

Competitive compensation
Comprehensive health benefits
Retirement plan
Fully remote US-based role
Healthy work-life balance
Fortified Data support for completing AZ-900 or DP-900 certification