Fortified Data

Account Manager

• Own the relationship and overall client experience for a portfolio of Managed Services clients
• Build understanding of each client’s database environment, service coverage, incidents, and planned changes using Zendesk, HubSpot, and POD-team conversations
• Lead regular business reviews connecting service activity and technical findings to client outcomes
• Identify and develop expansion opportunities, including higher service tiers, additional managed services, Professional Services projects, and Assessments
• Partner with POD Leaders, Professional Services consultants, and the Principal Solutions Architect to develop clear proposals
• Ensure clients understand service-tier inclusions and route out-of-scope requests to on-demand hours or scoped projects
• Monitor ticket trends, hours usage, satisfaction feedback, leadership changes, and renewal risk
• Serve as escalation point for client service concerns and coordinate resolutions with Managed Services leadership
• Coordinate onboarding and project handoffs with the Project Management Office
• Keep partner contacts informed on shared accounts
• Maintain client interactions, opportunities, renewals, and forecasts in HubSpot
• Stay current on database and cloud platform trends, including migration, end-of-support dates, and AI readiness
• Use AI tools and automation for account research, meeting preparation, and reporting
• Work with Client Success, Managed Services POD Leaders, Professional Services, Project Management Office, sales, and marketing

Explore Strategic Account Manager at Fortified Data. Review requirements and application details.