Client Services Intake and Dispatch Coordinator

Fortify Companies

. Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing multiple priorities in a fast-paced environment. Proficient in data entry, documentation, and identifying workflow inefficiencies to enhance team performance.

Highest-signal resume keywords

Customer Service ExperienceDispatch CoordinationData Entry AccuracyCommunication SkillsWorkflow Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocumentation ManagementService Request DispatchJob Status TrackingMulti-System Navigation

Soft Skills

EmpathyAttention to DetailProblem-SolvingOrganizational SkillsTime Management

Tools & Technologies

CRM PlatformsJob Management SoftwareEmail Platforms

Industry Keywords

RestorationInsurance ClaimsCall Center Operations

About the role

Key responsibilities & impact

Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations
Assign and dispatch service requests to technicians via email and internal platforms
Accurately enter and update assignments, notes, and scheduling details across multiple systems
Track job status and ensure timely updates, including inspection schedules and completion milestones
Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems
Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job
Maintain detailed, organized documentation so everyone on the team has the visibility they need
Identify gaps or inefficiencies in workflows and flag them for improvement
Perform other duties as assigned to support the needs of the team and business

Requirements

What you’ll need

High school diploma or equivalent
1 or more years of customer service, dispatch, or administrative experience
Excellent written and verbal communication skills
High attention to detail and accuracy in data entry and documentation
Ability to manage multiple priorities in a fast-paced, high-volume environment
Comfortable navigating multiple software systems and email platforms at the same time
Preferred: Experience in restoration, insurance claims, dispatch, or call center operations
Preferred: Familiarity with CRM or job management platforms
Preferred: Experience handling escalations or service recovery situations

Benefits

Comp & perks

A role with real impact: you are helping people through some of the hardest moments of their lives
The stability of a 30-year-old company with the energy of a growing national brand
Career growth across multiple companies and markets under the Fortify umbrella
A team that values plain talk, hard work, and doing right by our customers
Competitive benefits
The chance to be part of something new: we are building the future of property protection, and your voice matters here