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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical pre-sales support, with a strong understanding of networking technologies and the ability to effectively communicate technical information to customers. Capable of providing training and resolving technical issues while collaborating with sales and engineering teams.
Highest-signal resume keywords
Technical Pre-Sales SupportLAN/WAN/Internet Services AdministrationNetworking Protocols (DNS, NFS, SMTP, HTTP, TCP/IP)Network Security (Routing, Switching, VPN)Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Pre-Sales SupportLAN/WAN AdministrationNetworking ProtocolsNetwork SecurityEncryption TechnologiesAuthentication TechnologiesRADIUSPKIFirewallVPN
Soft Skills
Exceptional Presentation Skills
Certifications & Qualifications
Bachelor's DegreeGraduate Degree (Favorable)
Industry Keywords
Technical SupportSales EngineeringCustomer EducationPost-Sales TrainingTechnical Resource
Tech Stack
Tools & technologiesDNSNFSSMTPSwitchingTCP/IP
About the role
Key responsibilities & impact- Work closely with multiple Regional Account Managers within the regional territory
- Support the sales organization in technical matters regarding pre-sales, sales calls, and post-sales
- Assist in qualifying sales leads from a technical standpoint
- Serve as the main technical resource on sales calls
- Answer or educate customers and partners on features, specifications, functionality, and integration
- Serve as lead technical contact for identified accounts on technical issues
- Work closely with technical support and engineering to answer, elevate, and resolve customer technical issues
- Provide post-sales training to identified customers
Requirements
What you’ll need- 1-3 years experience in technical/pre-sales support as a sales or systems engineer
- 3-5 years experience in LAN/WAN/Internet services administration
- Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP
- Knowledge of Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus
- Solid understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
- Experience with encryption and authentication technologies required
- Exceptional presentation skills
- Bachelors Degree or equivalent experience
- Graduate Degree favorable
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
- Equity program
- Commissions based on the terms of the Sales Compensation Plan
