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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical pre-sales support, with a strong understanding of networking technologies and the ability to effectively communicate technical concepts to customers. Proven experience in resolving technical issues and providing training to enhance customer satisfaction.
Highest-signal resume keywords
Technical Pre-Sales SupportLAN/WAN/Internet Services AdministrationNetworking Technologies (DNS, NFS, SMTP, HTTP, TCP/IP)Encryption and Authentication TechnologiesExceptional Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportSales EngineeringRoutingSwitchingVPNNetwork SecurityIntrusion DetectionAnti VirusRADIUSPKI
Soft Skills
Customer EducationCommunicationProblem Solving
Tools & Technologies
FirewallL2TPIPSECSSHSSLMD5SHA1DES3DES
Industry Keywords
Technical ResourceSales CallsPost-Sales TrainingSales Leads Qualification
Tech Stack
Tools & technologiesDNSNFSSMTPSwitchingTCP/IP
About the role
Key responsibilities & impact- Work closely with multiple Regional Account Managers within the regional territory
- Support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales
- Assist in qualifying sales leads from a technical standpoint
- Serve as the main technical resource on sales calls and answer or educate customers and partners on features, specifications, functionality, and integration
- Act as the lead technical contact for identified accounts on technical issues
- Work closely with technical support and engineering to answer, elevate, and resolve customers' technical issues
- Provide post-sales training to identified customers
Requirements
What you’ll need- 1-3 years experience in technical/pre-sales support as a sales or systems engineer
- 3-5 years experience in LAN/WAN/Internet services administration
- Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP
- Knowledge of Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus
- Solid understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
- Experience with encryption and authentication technologies required
- Exceptional presentation skills
- Bachelors Degree or equivalent experience
- Graduate Degree favorable