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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical pre-sales support, with a strong understanding of networking technologies and the ability to effectively communicate technical concepts to customers. Proven experience in resolving technical issues and providing training to enhance customer satisfaction.
Highest-signal resume keywords
Technical Pre-Sales SupportLAN/WAN/Internet Services AdministrationNetworking TechnologiesPresentation SkillsCustomer Technical Issue Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DNSNFSSMTPHTTPTCP/IPRoutingSwitchingVPNNetwork SecurityIntrusion Detection
Soft Skills
Exceptional Presentation Skills
Tools & Technologies
RADIUSPKIIKEL2TPIPSECFirewall802.1QMD5SSHSSL
Industry Keywords
Encryption TechnologiesAuthentication TechnologiesTechnical SupportSales EngineeringPost-Sales Training
Tech Stack
Tools & technologiesDNSNFSSMTPSwitchingTCP/IP
About the role
Key responsibilities & impact- Work closely with multiple Regional Account Managers within the regional territory
- Support the sales organization in technical matters related to pre-sales, sales calls, and post-sales
- Assist in qualifying sales leads from a technical standpoint
- Serve as the main technical resource on sales calls
- Answer or educate customers and partners on features, specifications, functionality, and integration
- Act as the lead technical contact for identified accounts regarding technical issues
- Work with technical support and engineering to answer, escalate, and resolve customer technical issues
- Provide post-sales training to identified customers
Requirements
What you’ll need- 1–3 years of experience in technical/pre-sales support as a sales or systems engineer
- 3–5 years of experience in LAN/WAN/Internet services administration
- Proven understanding of DNS, NFS, SMTP, HTTP, and TCP/IP
- Knowledge of routing, switching, VPN, LAN, WAN, network security, intrusion detection, and antivirus technologies
- Solid understanding of RADIUS, PKI, IKE, certificates, L2TP, IPSEC, firewall, 802.1Q, MD5, SSH, SSL, SHA1, DES, and 3DES
- Experience with encryption and authentication technologies
- Exceptional presentation skills
- Bachelor's degree or equivalent experience
- Graduate degree favorable
Benefits
Comp & perks- Opportunity to operate at the intersection of cybersecurity strategy, executive engagement, and customer success
- Opportunity to influence large-scale enterprise organizations as they modernize operations and adopt cutting-edge solutions
- Career growth in a dynamic security landscape
- Fortinet NSE Training Institute training programs and new career opportunities