Senior Technical Support Engineer

Fortinet

. Provide technical support to customers on security devices and Cloud deployments .

Posted 10/14/2026full-timeSunnyvale • California • United StatesSenior💰 $68,000 - $84,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for security devices and cloud deployments, with a strong understanding of networking principles and protocols. Proficient in troubleshooting and debugging network issues while collaborating with engineering teams to implement effective solutions.

Highest-signal resume keywords

Technical Support for Security DevicesNetwork Configuration AnalysisTroubleshooting L3 Routing IssuesKnowledge of TCP/IP and UDPIndustry Certifications (FCNSA, CCNA, CCIE)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network ConfigurationPacket Capture AnalysisDebugging and TroubleshootingDynamic Routing Protocols (OSPF, BGP)Authentication Protocols (LDAP, SSO, 2-Factor Authentication)

Soft Skills

Effective CommunicationCustomer Interaction

Tools & Technologies

FirewallsIPSsMail Security GatewaysWindows Operating SystemUnix Operating SystemLinux Operating System

Certifications & Qualifications

FCNSACCNACCIE

Industry Keywords

Internet SecurityOSI ModelL2 NetworkingL4 NetworkingL7 NetworkingTLSSSLHTTPHTTPSProxy

Tech Stack

Tools & technologies

CloudFirewallsLinuxTCP/IPUnix

About the role

Key responsibilities & impact

Provide technical support to customers on security devices and Cloud deployments
Collect and analyze customer network configuration information and packet captures
Recommend configuration changes and corrective actions based on data analysis
Run real-time phone or remote access sessions with customers
Debug and troubleshoot device misconfigurations, network connectivity, and L3 routing issues
Recreate customer issues in the lab using engineering expertise
Work with the engineering team to debug issues and verify workarounds and fixes

Requirements

What you’ll need

Bachelor's or Master’s Degree in Engineering
Must be authorized to work in the U.S. without sponsorship
Knowledge of networking across L2, L3, L4, and L7
Knowledge of TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification
Knowledge of the OSI model
Knowledge of Windows, Unix or Linux operating systems
Knowledge of internet security, including firewalls, IPSs, or Mail Security Gateways
Proficient spoken and written English
Basic experience with security devices such as Firewalls, IPSs, and Mail Security Gateways
Knowledge of dynamic routing protocols and implementation, including OSPF and BGP
Knowledge of authentication protocols and methods, including LDAP, SSO, and 2-factor authentication
Industry certificates such as FCNSA, CCNA, or CCIE are desired

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
11 paid holidays
Vacation time
Sick time
Comprehensive leave program
Equity program
Bonus eligibility
Supportive work environment
Competitive Total Rewards package