Technical Account Manager

Fortinet

. Serve as the primary technical contact delivering technical support for premium customers .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $92,000 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network security and routing, providing exceptional technical support and customer service. Proficient in analyzing network configurations and developing best-practice methodologies for deployment and troubleshooting.

Highest-signal resume keywords

Network Security ExperienceRouting ExperienceScripting ExperienceWindows Server Application ExperienceCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network AnalysisPacket Trace AnalysisConfiguration ManagementTechnical DocumentationTroubleshooting Methodology

Soft Skills

Strong Communication SkillsCustomer Education

Tools & Technologies

MS WordMS PowerPointMS Excel

Industry Keywords

Technical SupportNetwork IndustryCustomer ServiceCase ManagementTechnical Case Closure

About the role

Key responsibilities & impact

Serve as the primary technical contact delivering technical support for premium customers
Collect, analyze, and recommend changes to configuration information
Collect and analyze customer network information
Collect and analyze packet trace information
Recommend actions based on analysis
Educate customers on networking and product knowledge gaps
Assist with installation and configuration
Reproduce customer environments on lab equipment
Follow up on technical cases and manage expectations through case closure
Conduct weekly status conference calls with customers regarding open issues and projects
Conduct quarterly site visits for managed accounts
Provide direct technical email and phone support to customers in the Americas Region
Develop best-practice deployment and troubleshooting methodology documentation
Analyze support requests and complete requests for information and documentation
Exercise independent judgment in methods, techniques, and evaluation criteria to obtain results

Requirements

What you’ll need

Minimum of five years relevant professional experience, preferably in the network industry
Strong network security and routing experience
Scripting and Windows Server app experience
Exceptional customer service orientation and strong communications skills
Proficient with MS Word, PowerPoint, and Excel
Willing to travel
Bachelor's degree and/or relevant experience
Must be authorized to work in the U.S. without sponsorship

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
11 paid holidays
Vacation time
Sick time
Comprehensive leave program
Equity program
Bonus eligibility reviewed at the time of hire and annually at the Company’s discretion
Supportive work environment
Competitive Total Rewards package supporting overall health and financial well-being