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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating complex customer business requirements into effective solutions while managing software implementation lifecycles. Proven ability to build long-term customer relationships and deliver projects on time and within budget.
Highest-signal resume keywords
Project ManagementClient Relationship ManagementData MigrationSoftware ImplementationBusiness Process Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManipulationSQLSSISSoftware ConfigurationProject PlanningRequirements GatheringTraining DeliveryTroubleshootingWorkflow IntegrationCapital Planning
Soft Skills
Excellent CommunicationProblem-SolvingSelf-MotivatedAttention to DetailDelivery-Focused
Tools & Technologies
Fortive Business System Tools
Industry Keywords
ArchitectureEngineeringFacilities ManagementBusiness AdministrationInformation SystemsClient ManagementPre-Sales ActivitiesStakeholder EngagementChange ManagementROI Maximization
Tech Stack
Tools & technologiesSQLSSIS
About the role
Key responsibilities & impact- Translate complex customer business requirements into viable business solutions
- Build long-term customer relationships
- Serve as the single point of contact for customer engagements
- Manage business process analysis, software installation, configuration, training, and client management
- Lead discovery, co-creation workshops, and stakeholder interviews
- Document capital planning process requirements and project success factors
- Generate and manage project plans, milestones, communications, and risk mitigation
- Develop project plans, manage meetings and reporting, follow up on tasks, identify risks, and maintain focus on priorities, timelines, and budgets
- Help clients modify processes to maximize product ROI
- Lead core and transactional data migration projects, including mapping, importing, and error/warning analysis
- Develop agendas, project progress documentation, action items, process flows, and reports
- Train customers on solution operation and capital planning processes
- Establish foundations for post-engagement customer success
- Assist with presales needs analysis, project scoping, and pricing
- Identify change request opportunities and sell additional resources/services
- Act as a product expert and apply best practices
- Ensure adherence to Gordian’s project methodology and leverage Fortive Business System tools
- Track billable hours, time, expenses, revenue forecasts, and resource forecasts
- Deliver at least 70%–80% billable hours
- Travel for in-person customer visits
Requirements
What you’ll need- Bachelor’s degree in a related field (e.g., Architecture or Engineering, Business Administration, Information Systems, Computer Science) or equivalent work experience with facilities and data analytics
- At least 3 years’ experience in translating customer business requirements into business solutions and presenting those solutions to stakeholders
- Experience facilitating workshops, gathering requirements, understanding client processes, and integrating software and workflows
- Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software configuration, onsite training, troubleshooting, and ongoing account management
- Experience implementing software and supporting clients; managing multiple clients, breaking projects into tasks, estimating effort, and delivering projects on time and on budget
- Thorough understanding of data manipulation and analysis for data migrations and building reports/visuals
- Ability to balance multiple projects and manage workload and calendar effectively
- Experience managing timelines, developing and executing project plans, and delivering to billable utilization targets
- Self-motivated learning style, consistent improvement, and attention to detail
- Excellent written and verbal communication skills, including instructing and/or speaking to an audience
- Delivery-focused with a proven track record of fulfilling commitments
- Strong problem-solving ability and solution-focused thinking
- Must live within 45 minutes of a major international airport
- Willingness to travel 25%–40% of the time
- Additional strongly desired experience: Architecture, Engineering, or Facilities Management
- Additional strongly desired experience with SQL, SSIS, or similar data manipulation and workflow packages
- Additional strongly desired experience hosting technical or software training
- Additional strongly desired previous involvement in pre-sales activities
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- LTD insurance
- HSA
- 401(k) retirement plan
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities
