Fortive

Program Manager

• Own the ASP performance assessment cadence, including quarterly, annual, and trigger-based assessments
• Evaluate and prioritize new ASP markets using country-level revenue and opportunity modeling
• Score and qualify new ASP candidates using the standard qualification scorecard and Phase 1 audit checklist
• Manage royalty structure selection and reconciliation across the existing ASP portfolio
• Own product tier authorization decisions and reassess them at each quarterly review
• Monitor SLA and turnaround-time performance and loaner pool health across Tier 2/3 escalations
• Maintain and report on the ASP KPI dashboard, including service volume, revenue versus plan, customer satisfaction, and certification status
• Lead or coordinate process-improvement initiatives affecting the ASP network
• Serve as the primary relationship owner for escalated ASP or end-customer issues involving ASP-delivered service
• Manage the day-to-day health, growth, and performance governance of Fluke Health Solutions' global Authorized Service Provider network
• Identify and prioritize new markets, qualify and onboard ASPs, manage royalty and product-tier authorization structures, and run ongoing performance governance
• Report to the Global Service Sales Leader within Global Service Sales

Program Manager – Authorized Service Provider

Analyst

• Manage customer accounts to support departmental collection goals, including reducing overdue balances and days sales outstanding (DSO)
• Follow up with customers by email or phone regarding overdue balances and payment timelines
• Partner with customers to resolve past-due accounts, remittance deductions, and other accounts receivable issues
• Perform account reconciliations, including cash-on-account reviews, to ensure customer balances are accurate
• Research and respond to internal inquiries related to customer account status, payment activity, and outstanding balances
• Collaborate with Billing, Legal, Customer Success, and other internal teams to resolve account issues and support timely collections
• Prepare and maintain accurate collection notes, account updates, and reporting to support visibility into outstanding receivables
• Identify opportunities to improve collection processes, customer communication, and overall accounts receivable efficiency
• Report to the Accounts Receivable and Billing Manager
• Collaborate with the Billing Coordinator regarding job assignments

Collection Analyst

Account Manager

• Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations
• Act as the primary point of contact and client advocate
• Understand clients' business goals and align SaaS solutions with their needs
• Monitor customer usage and performance, identify improvement opportunities, and provide guidance
• Maintain deep knowledge of the company's SaaS products and services
• Keep up to date with industry trends and competitive landscape
• Identify upsell and cross-sell opportunities within key accounts
• Collaborate with sales and marketing teams to expand revenue within existing clients
• Address client inquiries, concerns, and issues, coordinating with support and technical teams as needed
• Ensure client satisfaction by resolving issues effectively and efficiently
• Maintain accurate client interaction and activity records using CRM tools
• Provide regular reports and updates on key account performance and opportunities
• Represent Gordian, a provider of facility and construction cost data, software, and services for the building lifecycle

Key Account Representative

Architect

• Serve as the primary Professional Services team member providing recommendations and proposals for implementing Accruent Asset Solutions software
• Map customer business problems to solutions on the Accruent platform
• Apply deep functional and technical knowledge of at least one Asset Solutions product, such as Maintenance Connection, TMS, Meridian, RedEye, or VxField
• Collaborate with prospects, customers, Commercial Sales, Value Realization, Legal, Operations, Business Systems, and Professional Services Delivery
• Write proposals and contractual documents outlining goals, deliverables, and level of effort
• Partner with Commercial Sales to expedite solution sales while maintaining delivery integrity
• Design and refine implementation and expansion offerings with Professional Services Delivery leaders
• Manage, interpret, and document customer requirements in Statements of Work and proposals
• Participate in discovery reviews, RFPs, and Implementation Planning Meetings
• Present Services philosophy, methodology, and best practices during the pre-sales phase
• Build trusted-advisor relationships with prospects and customers
• Refine processes to optimize internal and external stakeholder experiences
• Visit customers and partners and participate in tradeshows/conferences up to 25% of the time
• Recommend Professional Services and software product additions and enhancements based on customer feedback and competitive analysis
• Report to the Director, Services Sales
• Perform other responsibilities as needed

Services Architect, Asset Solutions

• Exceed or achieve sales quota by delivering market share growth and other key performance metrics
• Implement brand strategy and tactics within the assigned Northeast region
• Accomplish call points at hospitals, IDN systems, ASCs, and alternate healthcare facilities
• Influence clinical and non-clinical collaborators to support use of Censis’s annual subscription-based platform solutions, including CensiTrac, ScopeTrac, LoanerLink, Analytics, and new commercially released products
• Approach each customer from a total account management perspective using resources appropriately and collaborating with business partners
• Articulate the value proposition to surgeons, clinical leaders, surgical business managers, central sterile managers and staff, IT management, Endoscopic managers, and supply chain
• Drive specialty product sales to new and existing customers in the assigned region
• Develop new opportunities through cold calling, marketing campaigns, grassroots activities, National Account resources, and regional/national shows
• Assist National Account, Channel Management, and Client Services teams in driving unit sales volume
• Develop customer relationships, build brand loyalty, and drive customer expansion through new product sales
• Plan, prioritize, lead, and track sales-cycle events
• Present and demonstrate patient safety and business benefits of Censis solutions through individual and committee meetings
• Forecast, monitor, and post sales activities within the assigned region
• Build and maintain clinical and technical knowledge expertise

Regional Account Manager

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives for clients
• Implement project procedures from project identification through scope development, proposal review, contract compliance, notice to proceed, and construction execution
• Read and understand construction plans and specifications
• Conduct comprehensive price proposal reviews and create and review detailed construction line-item proposals
• Train contractors in Gordian software and client procedures
• Assist in client contract bidding
• Communicate with clients and internal team members to complete projects on time and on budget
• Manage multiple accounts and develop positive customer relationships
• Drive client retention, renewals, upsells, and client satisfaction
• Support contract renewals, troubleshooting, and software training for client and contractor staff
• Partner with cross-functional teams to understand customer goals and performance metrics
• Provide input on new processes and workflows
• Maintain superior customer service, operational excellence, and strategic insight
• Collaborate with construction management firms to promote consistency and develop standards and procedures
• Work with Finance on billing setup and invoicing
• Participate in budget development, management, and revenue forecasting
• Develop annual program usage and benchmark reports with Sales and Business Operations
• Monitor construction and project activities to ensure client needs, prompt execution, and budget adherence
• Review contractor change requests and initiate job order supplementals when appropriate
• Interact with owner representatives, contractors, and facility end-users to minimize project concerns
• Review daily inspection reports and summarize and report construction progress weekly to upper management

Construction Account Manager

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within specified time periods
• Implement project procedures from project identification through scope development, proposal review, contract compliance, notice to proceed, and construction execution
• Read and understand construction plans and specifications
• Conduct comprehensive price proposal reviews and create and review detailed construction line-item proposals
• Train contractors in Gordian software and client procedures
• Assist in client contract bidding
• Communicate with clients and internal team members to complete projects on time and on budget
• Manage multiple accounts and develop positive customer relationships
• Drive client retention, renewals, upsells, and client satisfaction
• Collaborate with Project Managers and Account Managers on contract renewals, scheduling, troubleshooting, and software training
• Partner with cross-functional teams to understand customer goals and exceed performance metrics
• Provide input on new processes and workflows
• Maintain superior customer service, operational excellence, and strategic insight
• Collaborate with construction management firms to promote consistency and develop standards and procedures
• Work with Finance on billing setup and invoicing
• Participate in budget development, management, and revenue forecasting
• Develop annual program usage and benchmark reports with Sales and Business Operations
• Monitor construction and project activities to ensure client needs, timelines, and budgets are met
• Review contractor change requests and initiate job order supplementals when appropriate
• Interact with owner representatives, contractors, and facility end-users to minimize project concerns
• Review daily inspection reports and summarize and report construction progress weekly to upper management
• Travel 50-70% within WA and OR

Business Development Rep

• Generate new business opportunities to fuel Intelex’s rapid growth
• Conduct high-level conversations and market research with Senior Executives
• Communicate key messages, initiatives and information about the value of the Intelex solution
• Articulate and demonstrate Intelex’s product line and value proposition
• Collaborate with Account Executives and other business development representatives
• Achieve monthly and quarterly quotas of Sales Accepted Opportunities Leads
• Report new market trends to inform sales and marketing messaging
• Make cold and warm calls at all levels, including senior executives, to discover prospect needs
• Use various methods and resources to generate leads
• Use Salesforce and other sales tools to track and maintain leads
• Conduct discovery and introductory conversations with decision-makers
• Understand industry trends and challenges
• Build product knowledge of Intelex systems and new functionality
• Report to the Manager, Business Development
• Build and maintain relationships with cross-functional teams

Business Development Representative

• Provide support and training for products and services centered around Job Order Contracting (JOC)
• Prepare and maintain schedules of detailed activities to accomplish client procurement objectives
• Implement project procedures from project identification through scope development, proposal review, contract compliance, notice to proceed, and construction execution
• Read and understand construction plans and specifications
• Conduct comprehensive price proposal reviews and create and review detailed construction line-item proposals
• Train contractors in Gordian software and client procedures
• Assist in client contract bidding
• Communicate with clients and internal team members to complete projects on time and on budget
• Manage multiple accounts and develop positive customer relationships
• Drive client retention, renewals, upsells, and satisfaction
• Collaborate with Project Managers, Account Managers, Finance, Sales, Business Operations, and cross-functional teams
• Troubleshoot operational processes and provide software training to client and contractor staff
• Determine customer success and failure root causes and drive process enhancements
• Maintain customer service levels, operational excellence, and strategic insight
• Collaborate with construction management firms to develop standards and procedures
• Assist with billing setup and invoicing
• Participate in budget development, management, and revenue forecasting
• Develop annual program usage and benchmark reports
• Monitor construction and project activities to ensure client needs, schedules, and budgets are met
• Review contractor change requests and initiate job order supplementals when appropriate
• Interact with owner representatives, contractors, and facility end-users
• Review contractors’ daily inspection reports and report weekly construction progress to upper management

System Administrator

• Serve as the primary coordinator for the Global Internal Audit Program
• Coordinate audit schedules, logistics, communications, meetings, interviews, calendars, reports, findings, corrective actions, and follow-up activities
• Prepare audit metrics and status reports for Quality leadership and management review
• Coordinate administration of quality nonconformances, audit findings, problem reports, corrective actions, and preventive actions
• Maintain accurate records in PLM and associated quality systems
• Monitor open corrective actions, escalation timelines, aging, closure rates, and quality system performance metrics
• Administer PLM document control processes, including review, approval, revision, release, archival, routing, naming conventions, templates, and governance
• Serve as system administrator and super-user for quality management system workflows within PLM
• Support user access requests, workflow troubleshooting, testing, deployment, and process improvements
• Generate reports and metrics supporting Quality Management System performance monitoring
• Support internal and external audits through retrieval and organization of quality records and documented information
• Support maintenance of records associated with ISO 9001, ISO 14001, and ISO 45001 management systems
• Support Quality leadership initiatives related to process improvement and management system effectiveness
• Maintain greater than 95% on-time completion of internal audit scheduling activities within the first 12 months
• Ensure accurate tracking of audit findings, nonconformances, and problem reports within PLM
• Maintain document review and approval workflows with minimal overdue documents
• Achieve timely follow-up and escalation of open corrective actions
• Improve visibility of quality system metrics through consistent reporting and dashboard maintenance
• Support successful completion of internal and external audits

Quality Systems Administrator

• Provide support and training for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area
• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within specified time periods
• Implement and adhere to project procedures from project identification through construction execution for various Job Orders
• Assist in overseeing development and review of project scopes of work
• Review proposals and ensure contract compliance
• Support processes through notice to proceed and construction execution
• Read and understand construction plans and specifications
• Conduct comprehensive price proposal reviews
• Create and review detailed construction line-item proposals
• Train contractors in Gordian software and client procedures
• Assist clients with contract bidding
• Communicate with clients and internal team members to complete projects on time and on budget

IGSA Account Manager

Technical Project Manager

• Own and maintain the squad roadmap and prioritized backlog
• Define, refine, and prioritize user stories, technical requirements, and acceptance criteria
• Partner with the Engineering Manager and technical leads to establish sprint priorities
• Participate in backlog refinement, sprint planning, demos, and retrospectives
• Ensure work items are clear, measurable, and aligned to Infrastructure portfolio priorities
• Balance new feature work, technical debt, operational improvements, support needs, and modernization efforts
• Support execution of the broader Infrastructure portfolio roadmap
• Translate portfolio priorities into squad-level deliverables and measurable outcomes
• Coordinate dependencies across CloudOps, SRE, DBA, DevOps, Security, and Frontline teams
• Track milestones, risks, blockers, and delivery commitments for assigned initiatives
• Contribute to quarterly and annual planning activities by providing squad-level input and visibility
• Collaborate with Infrastructure leadership to understand priorities, constraints, and expected outcomes
• Partner with technical teams to convert business needs into practical technical solutions
• Communicate progress, risks, tradeoffs, and delivery updates to stakeholders
• Facilitate prioritization discussions across business objectives, impact, technical risk, operational stability, regulatory requirements, and engineering capacity
• Build alignment between delivery teams, operational teams, product stakeholders, and Infrastructure leadership
• Use operational data and metrics to support prioritization and decision-making
• Support reliability, availability, performance, cloud cost management, security, compliance, automation, and platform modernization initiatives
• Improve visibility into squad work, delivery progress, dependencies, and outcomes
• Identify opportunities to improve process efficiency, reduce operational friction, and strengthen delivery predictability
• Ensure initiatives are delivered with clear scope, expected outcomes, and acceptance criteria
• Monitor delivery progress and help remove obstacles impacting execution
• Support release planning, change management, and stakeholder communication
• Validate delivered work against intended business, technical, and operational objectives
• Facilitate strategic decision-making by presenting clear options, recommendations, and associated impacts

Technical Delivery Manager

Sales

• Lead, coach, and develop a team of SLED Account Executives to achieve individual and team revenue goals
• Establish expectations for prospecting, pipeline generation, account planning, opportunity progression, forecasting, and closing
• Conduct 1:1s, pipeline reviews, deal strategy sessions, and performance coaching
• Maintain forecast discipline and provide leadership with an accurate view of pipeline, risk, and expected performance
• Coach sellers on complex consultative opportunities involving multiple stakeholders, executive buyers, procurement teams, and lengthy public-sector buying cycles
• Drive adoption of Gordian's sales methodology, CRM requirements, qualification standards, and sales processes
• Help develop business cases around facility condition, deferred maintenance, capital prioritization, budgeting, risk, and long-term capital planning
• Partner with Business Development, Pre-Sales, Operations, Finance, Legal, Marketing, Customer Success, and other Gordian teams from discovery through contracting and delivery
• Build a culture of accountability, collaboration, continuous improvement, and customer focus
• Identify performance gaps and develop coaching and action plans
• Support recruiting, onboarding, training, and development of new Account Executives
• Use sales data and KPIs to identify trends, diagnose pipeline or conversion challenges, and improve team performance
• Ensure sellers navigate public-sector procurement requirements, contracting vehicles, RFPs, budgeting cycles, and funding considerations
• Participate in customer meetings and strategic opportunities

Sales Manager – SLED, Capital Planning

• Prepare and maintain schedules of detailed activities to accomplish client procurement objectives
• Implement project procedures from project identification through scope development, proposal review, contract compliance, notice to proceed, and construction execution
• Read and understand construction plans and specifications
• Conduct comprehensive price proposal reviews and create and review detailed construction line-item proposals
• Train contractors in Gordian software and client procedures
• Assist clients with contract bidding
• Communicate with clients and internal team members to complete projects on time and on budget
• Manage multiple accounts and develop positive customer relationships
• Drive client retention, renewals, upsells, and client satisfaction
• Collaborate with Project Managers, Account Managers, Finance, Sales, Business Operations, and other cross-functional teams
• Troubleshoot operational issues and provide software training to client and contractor staff
• Identify root causes of customer success and failures and drive process enhancements
• Provide input on new processes and workflows
• Maintain superior customer service, operational excellence, and strategic insight
• Collaborate with construction management firms to promote consistency and develop standards and procedures
• Participate in budget development, budget management, and revenue forecasting
• Develop annual program usage and benchmark reports with Sales and Business Operations
• Monitor construction and project activities to ensure client needs are met and work remains within budget
• Review contractor change requests and initiate job order supplementals when appropriate
• Interact with owner representatives, contractors, and facility end-users to minimize project concerns
• Review contractors’ daily inspection reports and summarize and report construction progress weekly to upper management

Engineer

• Support New Product Development and sustaining projects through certification feasibility and investigation of new standards
• Coordinate all aspects of the certification process within ISC
• Participate in cross-functional team meetings and design reviews to provide standards and regulatory input
• Coordinate with third-party certification bodies such as UL, CSA, MSHA, and DEKRA to obtain global hazardous-location approvals
• Support and resolve certification-related technical support questions and internal customer requests
• Maintain current certifications and review product changes for continued compliance
• Participate in standards development activities relevant to ISC products
• Support the global mechanical and electrical hardware design team in receiving agency approvals
• Develop, update, and maintain technical documentation for certification-body submissions
• Support quarterly internal and external certification audits
• Follow, enforce, and mature company engineering processes
• Report directly to the Manager, Certification & Sensors
• Travel domestically and internationally to certification locations; travel is less than 10%

Program Manager – Authorized Service Provider

Collection Analyst

Key Account Representative

Services Architect, Asset Solutions

Regional Account Manager

Construction Account Manager

Construction Account Manager

Business Development Representative

Construction Account Manager

Quality Systems Administrator

IGSA Account Manager

Technical Delivery Manager

Sales Manager – SLED, Capital Planning

Construction Account Manager

Senior Certification Engineer