Collection Analyst

Fortive

. Manage customer accounts to support departmental collection goals, including reducing overdue balances and days sales outstanding (DSO) .

Posted 10/2/2026full-timeCanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts and collections, with a strong focus on accuracy, organization, and collaboration across teams. Proficient in applying Generally Accepted Accounting Principles and utilizing Microsoft Office tools to enhance accounts receivable processes.

Highest-signal resume keywords

Accounts Receivable ManagementCustomer Account ReconciliationMicrosoft Office ProficiencyProblem-Solving SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounts ReceivableCollection ProcessesCash-On-Account ReviewsCustomer CommunicationData Analysis

Soft Skills

Interpersonal SkillsOrganizational SkillsAnalytical SkillsTeam CollaborationAdaptability

Industry Keywords

Generally Accepted Accounting PrinciplesPayment TimelinesOverdue BalancesDays Sales OutstandingCustomer Orders

About the role

Key responsibilities & impact

Manage customer accounts to support departmental collection goals, including reducing overdue balances and days sales outstanding (DSO)
Follow up with customers by email or phone regarding overdue balances and payment timelines
Partner with customers to resolve past-due accounts, remittance deductions, and other accounts receivable issues
Perform account reconciliations, including cash-on-account reviews, to ensure customer balances are accurate
Research and respond to internal inquiries related to customer account status, payment activity, and outstanding balances
Collaborate with Billing, Legal, Customer Success, and other internal teams to resolve account issues and support timely collections
Prepare and maintain accurate collection notes, account updates, and reporting to support visibility into outstanding receivables
Identify opportunities to improve collection processes, customer communication, and overall accounts receivable efficiency
Report to the Accounts Receivable and Billing Manager
Collaborate with the Billing Coordinator regarding job assignments

Requirements

What you’ll need

High attention to detail with a high level of accuracy
Excellent reading and comprehension skills
Excellent interpersonal, organizational, analytical, and problem-solving skills
Ability to handle problems in a fast-paced environment
Think logically under pressure and seek innovative solutions
Being a team player and collaborating with the team to find solutions
Capable of learning new tasks
Must be extremely organized, driven, goal oriented and relentless in collection efforts
Knowledge of Generally Accepted Accounting Principles
Ability to maintain confidentiality and exercise extreme discretion
Advanced proficiency in Microsoft Office (Word, Excel, and Outlook)
Experience interpreting and reviewing customer orders and the relevant MSA
Minimum 1–3 years’ work experience in a collections and accounts receivable role

Benefits

Comp & perks

Remote work with occasional in-office days (listed as preferred)
Equal opportunity employer
Reasonable accommodations for applicants with disabilities