Commercial Relationship Manager

Fortive

. Own and execute the end-to-end renewal process across an assigned portfolio, including proactive outreach, renewal planning, pricing execution, and contract progression .

Posted 10/23/2026full-timeBengaluru • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end renewal process and executing upsell and cross-sell strategies within a SaaS environment. Proficient in maintaining high-quality data in CRM systems and collaborating cross-functionally to drive commercial outcomes.

Highest-signal resume keywords

Renewal ManagementUpsell And Cross-Sell ExecutionSalesforce ProficiencyCustomer Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal Process ManagementNegotiation SkillsCommercial Outcome OwnershipData Hygiene PracticesForecasting Accuracy

Soft Skills

Interpersonal SkillsCollaborationPrioritization

Tools & Technologies

SalesforceGainsight

Industry Keywords

SaaSAccount ManagementCustomer SuccessFacility ManagementRetailRestaurantsGrocery

About the role

Key responsibilities & impact

Own and execute the end-to-end renewal process across an assigned portfolio, including proactive outreach, renewal planning, pricing execution, and contract progression
Own expansion outcomes by identifying, qualifying, and executing upsell and cross-sell opportunities using structured commercial plays
Conduct customer-facing commercial conversations, including renewals, pricing discussions, negotiations, and expansion conversations
Partner with Customer Success Managers to incorporate adoption and customer health signals into renewal and expansion prioritization
Support EBR preparation and follow-up by providing commercial context and next steps
Maintain high-quality account and opportunity data in Salesforce, Gainsight, and related tools for forecasting accuracy and cross-team visibility
Coordinate with Support, Billing / Collections, Implementation / Professional Services, and Product to resolve commercial blockers and ensure timely outcomes
Operate within defined segmentation, playbooks, and standard work to deliver consistent customer experience and scalable commercial execution
Participate in staggered-shift coverage aligned to U.S. and European time zones, including potential U.S. Pacific Time morning coverage through approximately 12:00 PM Pacific

Requirements

What you’ll need

5+ years’ experience in a customer-facing commercial role (Account Management, Relationship Management, Renewals, Inside Sales, or Customer Success with commercial ownership), preferably in a SaaS environment
Demonstrated experience owning renewals and commercial outcomes, including managing negotiations and closing revenue
Experience identifying and executing expansion opportunities (upsell / cross-sell) within an existing customer base
Exceptional spoken and written English communication skills and strong interpersonal presence with U.S.-based customers
Comfortable operating across time zones; ability to work a schedule aligned to U.S. business hours
Strong organizational and prioritization skills to manage a high-volume book of business using structured processes and tools
Proficiency with CRM and customer systems (e.g., Salesforce, Gainsight) and disciplined data hygiene/forecasting practices
Ability to collaborate cross-functionally and influence outcomes in a “win as a team” environment
Preferred: Experience supporting SMB or scaled customer segments with repeatable commercial motions
Preferred: Experience working with U.S. customers or global clients; comfort navigating multiple stakeholders remotely
Preferred: Experience in Facility Management and/or relevant verticals (Retail, Restaurants, Grocery, etc.)

Benefits

Comp & perks

Dynamic, collaborative, and entrepreneurial work environment
Opportunity to succeed professionally and personally
Participation in staggered-shift coverage aligned to U.S. and European time zones