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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in construction management and procurement, with a strong focus on client relationship management and operational excellence. Capable of leading teams, driving process enhancements, and delivering superior customer service in a fast-paced environment.
Highest-signal resume keywords
Construction ManagementClient Relationship ManagementProcurement ProcessesTeam LeadershipAnalytical Decision-Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Construction ProcurementConstruction ManagementBid Document PreparationProject SupportScope DevelopmentMaterial Take-OffsProposal ReviewBudget DevelopmentRevenue ForecastingProfit-and-Loss Management
Soft Skills
Confident CommunicationCollaborative WorkRelationship BuildingAnalytical SkillsOrganizational Skills
Certifications & Qualifications
Bachelor’s Degree Preferred
Industry Keywords
Healthcare ConstructionConstruction ContractsClient RetentionOperational ExcellencePerformance Metrics
About the role
Key responsibilities & impact- Manage assigned accounts and develop positive working relationships with customers and construction contractors
- Serve as a subject matter expert on construction contracts, proposals, and operations
- Drive client retention, renewals, upsells, and client satisfaction
- Oversee project support, including scope development, material take-offs from plans and specifications, proposal review, and construction management
- Manage Account Managers’ day-to-day operational processes, including contract renewals, procurement schedules, troubleshooting, and software training
- Identify root causes of customer success and failures and drive process enhancements and development
- Partner with internal cross-functional teams to understand customer goals and key performance metrics
- Provide input on new processes and workflows
- Maintain superior customer service, operational excellence, and strategic insight
- Work with Finance on billing setup and invoicing
- Hire and develop staff, including setting objectives and conducting performance reviews
- Coach and guide team members
- Participate in budget development, revenue forecasting, and profit-and-loss management
- Develop annual program usage and benchmark reports with Sales and Business Operations
- Deliver program reviews to clients’ senior management
- Assist Sales in identifying business opportunities outside Job Order Contracting
Requirements
What you’ll need- Bachelor’s degree preferred in an appropriate field of study or equivalent work experience
- 3+ years of construction procurement, construction management, or general contracting experience related to healthcare construction and construction management
- Knowledge of plans, deliverables, scope, and tasks
- Confident communication skills and ability to work collaboratively with internal and external organizations
- Relationship-focused approach with the ability to gain trust through communication, expectation setting, and completion of deliverables
- Sound decision-making, analytical, and organizational skills in a fast-paced environment
- Consultative approach to managing complex client relationships
- Ability to prioritize multiple responsibilities and balance client deliverables across multiple projects
- Working knowledge and experience preparing and processing construction bid documents
- Ability to communicate effectively with team members and across the organization
- Experience identifying client or staffing issues and creating effective solutions, including knowing when to escalate
- Valid US driver’s license
- Ability to travel 50–70% of the time within the assigned geographic area, South Carolina
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- LTD insurance
- HSA
- 401(k) retirement plan
- Bonus eligibility as part of the total compensation package
- Reasonable accommodations for applicants with disabilities