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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities, including proficiency in troubleshooting software issues and providing guidance on company products. Skilled in managing multiple tasks effectively while maintaining communication and problem-solving skills in a fast-paced environment.
Highest-signal resume keywords
Customer Support ExperienceProblem SolvingMicrosoft Office ProficiencySalesforce ExperienceEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Software IssuesOrder ManagementPayment ProcessingUser TrainingTicketing System Management
Soft Skills
Conflict ResolutionTime ManagementMulti-taskingOral CommunicationWritten Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft SharePointSalesforce
Industry Keywords
Call Center ExperienceCustomer Support CenterService Level AgreementsUser InformationClient Improvement
About the role
Key responsibilities & impact- Support internal and external users on Gordian’s in-house systems
- Provide customer support via phone, email, chat, and online help channels
- Answer product, order, billing, and invoice questions
- Assist with payments, refunds, order replacements, and cancellations
- Provide how-to guidance and user information for company software products
- Troubleshoot software errors and issues, research answers, and escalate to next-level support when required
- Log customer contacts in the ticketing system for tracking and follow-up
- Respond within designated service level agreements
- Assist with client improvement areas and user training
- Identify system performance problems and recommend changes
Requirements
What you’ll need- Previous call center/customer support center experience preferred
- Good written and oral communication skills
- Problem solving and conflict resolution
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in Microsoft Office products, including Word, Excel and SharePoint
- Ability to learn and provide support to software at a rapid pace
- Experience with Salesforce and other software applicable to day-to-day tasks
- Ability to work in a multi-task environment with limited supervision
- Ability to sit for extended periods of time
- Ability to work rotating shifts
Benefits
Comp & perks- Medical, dental, vision, life and LTD insurance
- HSA
- 401(k) retirement plan
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities