Facilities Coordinator

Fortive

. Respond to inbound support inquiries through Zendesk, email, and phone .

Posted 10/23/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Facilities Management, providing support and guidance on technical applications while ensuring compliance with maintenance services. Strong communication and collaboration skills are essential for effective client interactions and cross-functional teamwork.

Highest-signal resume keywords

Facilities Management ExperienceMicrosoft Excel ProficiencyMicrosoft PowerPoint ProficiencyZendesk Support ExperienceSalesforce Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Facilities SupportTechnical SupportWork Order ManagementCost-Saving AnalysisEmergency Work Order Monitoring

Soft Skills

Attention to DetailTime ManagementOrganizational SkillsProblem-Solving SkillsCollaboration Skills

Tools & Technologies

ZendeskSalesforceGainsightInternal Reporting Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Facilities ManagementClient SupportServiceChannel ApplicationsCompliance Management

About the role

Key responsibilities & impact

Respond to inbound support inquiries through Zendesk, email, and phone
Provide baseline training and guidance to clients and providers on ServiceChannel applications
Identify system issues and report them to the Development Team
Close the communication loop on inquiries and issues promptly and professionally
Partner with client Facility Managers and coordinate service
Manage compliance with scheduled maintenance services
Review work order requests for cost-saving opportunities related to assets and equipment
Assist with customer-facing special projects
Monitor and evaluate facility emergency work orders
Monitor internal reporting tools to ensure processes are followed
Conduct quarterly business review presentations with customers
Conduct weekly or biweekly operations meetings with clients
Work with cross-functional teams on internal and external initiatives
Collaborate, communicate, and transfer knowledge to maintain seamless workflow

Requirements

What you’ll need

1–2 years of experience working in a facilities support role
Experience providing support and guidance on fundamental computer applications and product-specific technical questions
Experience in the Facilities Management industry required
Verbal and written English proficiency
High proficiency in Microsoft Excel and PowerPoint
Strong attention to detail and ability to document information accurately
Ability to adapt to feedback and update processes
Collaboration and teamwork skills
Ability to work independently from home with strong attendance and punctuality
Time management, organizational, and problem-solving skills
Comfortable being on camera for remote meetings
High School Diploma or GED
Experience using Salesforce and Gainsight preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Life insurance
401(k) with match
Flexible time-off policy
Paid parental leave
LTD insurance
HSA
Remote work
Work/life balance