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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service solutions, technical troubleshooting, and maintenance of Advanced Sterilization Products systems. Proficient in managing customer expectations and coordinating project plans while ensuring compliance and operational efficiency.
Highest-signal resume keywords
Technical TroubleshootingCustomer Service ExperienceMechanical TroubleshootingMicrosoft A+ CertificationField Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System InstallationSystem MaintenanceTroubleshootingCompliance DocumentationProject PlanningMechanical SkillsElectrical BasicsComputer NetworkingTest Equipment FamiliarityInventory Management
Soft Skills
Problem-SolvingCommunication SkillsCollaboration SkillsCustomer Satisfaction FocusPrioritization Skills
Tools & Technologies
OutlookExcelSalesforce
Certifications & Qualifications
Microsoft A+ Certification
Industry Keywords
Biomedical SupportMedical DevicesField ServiceLifecycle ManagementHospital Environments
About the role
Key responsibilities & impact- Provide customer service solutions for installation and validation of new systems
- Perform planned and corrective maintenance of installed systems
- Improve system utilization and support lifecycle management activities for Advanced Sterilization Products systems
- Partner with sales and clinical education field teams to deliver business solutions and sustain the installed base
- Install, operate, maintain, repair and modify ASP systems within the assigned territory
- Identify causes, troubleshoot issues and perform corrective actions
- Complete compliance documentation and daily equipment performance and maintenance records
- Coordinate work scheduling with leadership, customers and scheduling personnel
- Develop project plans for installation planning of new equipment
- Manage customer expectations and provide regular guidance to ensure satisfaction
- Manage personal trunk inventory and complete required audits
- Provide design-improvement suggestions related to efficiency, quality and operating cost
- Perform other assigned duties
Requirements
What you’ll need- High school or equivalent plus 3 years related experience, including at least 1 year technical troubleshooting experience and 1 year customer service experience; or 2 years post-secondary technical education plus 1 year customer service experience
- Preferred post-secondary degree or certification in Mechanical, Electronics, Electrical or another field
- Preferred 2 years customer support experience
- Preferred experience in field service, biomedical hospital support, or a related industry such as medical devices
- Preferred Microsoft A+ certification or equivalent computer hardware certification
- Excellent mechanical troubleshooting, problem-solving and technical learning proficiency
- Ability to use and quickly learn Outlook, Excel and Salesforce
- Ability to achieve high customer satisfaction
- Verbal and written communication and collaboration skills
- Ability to autonomously prioritize schedules and handle shifting priorities
- Knowledge of computer networking, electronics and electrical basics preferred
- Familiarity with test equipment preferred
- Understanding of business practices, processes, territory management and parts inventory costs preferred
- Willingness to travel during the workday to hospital/surgery center environments
- Ability to travel overnight locally, regionally and nationally
- Ability to lift 80 pounds to a height of four feet
- Ability to operate company vehicles and drive/sit for long periods
- Valid driver's license and driving record compliant with Company policy
- Relocation over 50 miles from the job posting location requires manager pre-approval
Benefits
Comp & perks- Equal opportunity employer committed to diversity and reasonable accommodations
- Frequent air travel as needed up to 50% of the time
- On-call responsibilities with rotating weekend call coverage