Global Flagship Accounts Manager

Fortive

. Serve as the primary point of contact for assigned customer accounts .

Posted 10/28/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer growth within a SaaS environment, focusing on relationship building, upselling, and retention strategies. Proficient in utilizing CRM systems to manage customer interactions and drive revenue growth.

Highest-signal resume keywords

Account Management ExperienceSaaS Industry KnowledgeCRM Proficiency (Salesforce, HubSpot)Consultative Selling SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningRevenue Growth StrategiesContract NegotiationUpselling and Cross-SellingCustomer Data Analysis

Soft Skills

Relationship ManagementCommunication SkillsNegotiation SkillsProblem-Solving SkillsCollaboration Skills

Tools & Technologies

CRM SystemsSalesforceHubSpot

Industry Keywords

Customer SuccessEnterprise AccountsBusiness ReviewsCustomer RetentionMarket Insights

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customer accounts
Build trusted relationships with key stakeholders and decision-makers
Conduct regular business reviews to understand customer objectives, challenges, and growth opportunities
Develop and execute account plans supporting customer retention, expansion, and long-term success
Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services
Meet or exceed revenue, retention, and growth targets through proactive pipeline management
Monitor customer health and proactively address satisfaction or retention risks
Collaborate with Customer Success and Support teams to resolve issues and ensure positive customer experiences
Educate customers on industry trends, best practices, and new product capabilities
Maintain accurate sales forecasts, pipeline activity, customer records, and account plans in CRM systems
Partner with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams
Gather and communicate customer feedback, market insights, and product enhancement requests

Requirements

What you’ll need

5+ years of account management or customer growth experience in a SaaS organization
Experience managing enterprise or strategic customer accounts
Experience managing customer contracts, renewals, and commercial discussions
Experience driving account expansion through upselling and cross-selling initiatives
Experience navigating complex sales cycles, procurement processes, and contract negotiations
Proven ability to meet or exceed revenue, renewal, retention, or growth targets
Experience using CRM systems such as Salesforce, HubSpot, or similar platforms
Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience (preferred)
Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations
Strong analytical skills with the ability to interpret customer data, usage metrics, and business performance indicators
Familiarity with customer success methodologies and account planning frameworks
Strong consultative selling, relationship management, and negotiation skills
Excellent verbal, written, and presentation communication skills

Benefits

Comp & perks

Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program
Opportunities to explore new skills and opportunities in and out of the office
Equal opportunity employer
Reasonable accommodations for applicants with disabilities