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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and account management, with a strong focus on driving cross-sell and upsell opportunities. Proficient in maintaining CRM records and improving service delivery through effective communication and organizational skills.
Highest-signal resume keywords
Customer SupportAccount ManagementCRM Software ProficiencyCommunication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SupportOrder TrackingContract ManagementQuote PreparationCase Management
Soft Skills
Excellent CommunicationPresentation SkillsNegotiation Skills
Tools & Technologies
CRM SoftwareMicrosoft Office Suite
Industry Keywords
SalesHealthcareSaaSProcess ImprovementCustomer Satisfaction Metrics
About the role
Key responsibilities & impact- Support Sales Representatives with post-sale activities
- Act as the primary contact for customer support
- Drive cross-sell and upsell opportunities within assigned accounts
- Track customer orders and follow up on delivery timelines
- Assist with renewals and contract follow-ups
- Triage incoming customer complaints and determine appropriate resolution paths
- Coordinate with internal departments to resolve customer issues quickly
- Maintain accurate CRM and case management records in MSD
- Log customer interactions, complaints, and resolutions
- Maintain customer profiles, interaction histories, and notes
- Categorize and close cases/tickets within designated timeframes
- Prepare quotes, proposals, and product literature
- Follow up on missing documents, approvals, and order confirmations
- Coordinate onboarding materials or training planning for new customers
- Identify recurring service issues and process inefficiencies
- Report trends to leadership and recommend workflow improvements
- Participate in team huddles and process improvement projects
- Maintain knowledge of products, services, promotions, pricing, and service changes
- Share relevant product or promotional details with customers
- Coordinate with marketing or sales enablement teams on current collateral
- Track response times, resolution rates, and customer satisfaction metrics
- Share insights to improve service delivery and support outcomes
Requirements
What you’ll need- Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience
- 1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
- Excellent communication, presentation, and negotiation skills
- Strong organizational skills
- Proficiency in CRM software and Microsoft Office Suite
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fortive Website LinkedIn All Job Openings 10,000+ employees Founded 2016 🏥 Healthcare 🏭 Manufacturing 📦 Logistics 💰 Post-IPO Equity on 2020-03 Healthcare
- Manufacturing
- Logistics Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact. Junior Account Manager Job not on LinkedIn 🔥 40 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💰 Account Manager 🦅 H1B Visa Sponsor 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Support Sales Representatives with post-sale activities
- Act as the primary contact for customer support
- Drive cross-sell and upsell opportunities within assigned accounts
- Track customer orders and follow up on delivery timelines
- Assist with renewals and contract follow-ups
- Triage incoming customer complaints and determine appropriate resolution paths
- Coordinate with internal departments to resolve customer issues quickly
- Maintain accurate CRM and case management records in MSD
- Log customer interactions, complaints, and resolutions
- Maintain customer profiles, interaction histories, and notes
- Categorize and close cases/tickets within designated timeframes
- Prepare quotes, proposals, and product literature
- Follow up on missing documents, approvals, and order confirmations
- Coordinate onboarding materials or training planning for new customers
- Identify recurring service issues and process inefficiencies
- Report trends to leadership and recommend workflow improvements
- Participate in team huddles and process improvement projects
- Maintain knowledge of products, services, promotions, pricing, and service changes
- Share relevant product or promotional details with customers
- Coordinate with marketing or sales enablement teams on current collateral
- Track response times, resolution rates, and customer satisfaction metrics
- Share insights to improve service delivery and support outcomes 🎯 Requirements
- Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience
- 1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
- Excellent communication, presentation, and negotiation skills
- Strong organizational skills
- Proficiency in CRM software and Microsoft Office Suite Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success, Account Manager – AI Agents 🔥 47 minutes ago Wing Assistant 501 - 1000 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Customer Success & Account Manager onboarding and supporting customers using Central’s AI agents. Driving adoption, retention, troubleshooting, and account expansion for business workflows. 🇺🇸 United States – Remote 💰 $2.1M Seed Round on 2022-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager 🚫👨🎓 No degree required Provider Engagement Account Manager 🔥 1 hour ago Centene Corporation 10,000+ employees 🛡️ Insurance 💼 Consulting 🏥 Healthcare Website LinkedIn All Job Openings Provider engagement manager supporting Centene’s health plan provider networks. Improving quality, cost, utilization, and incentive performance across Mohave County. 🇺🇸 United States – Remote 💵 $56.2k - $101k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager Account Coordinator 🔥 3 hours ago BAMKO 501 - 1000 🏭 Manufacturing 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Account Coordinator supporting branded merchandise programs for Fortune 1000 clients at BAMKO. Coordinating customer support, product sourcing, samples, and order fulfillment. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💰 Account Manager 🚫👨🎓 No degree required Provider Engagement Account Manager 🔥 4 hours ago Centene Corporation 10,000+ employees 🛡️ Insurance 💼 Consulting 🏥 Healthcare Website LinkedIn All Job Openings Provider engagement manager maintaining Dallas-area health plan partnerships and provider relations. Improving network quality, cost, utilization, and performance for Centene’s members. 🇺🇸 United States – Remote 💵 $56.2k - $101k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager Account Relations Manager II 🔥 4 hours ago Centene Corporation 10,000+ employees 🛡️ Insurance 💼 Consulting 🏥 Healthcare Website LinkedIn All Job Openings Account Relations Manager II managing vendor relationships, performance, compliance, and training. Supporting Centene’s mission to connect people with accessible healthcare. 🇺🇸 United States – Remote 💵 $63.6k - $114.6k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs