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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and account management, with a strong focus on communication, organization, and CRM proficiency. Capable of driving sales opportunities and improving service delivery through effective collaboration and process enhancements.
Highest-signal resume keywords
Customer SupportAccount ManagementCRM Software ProficiencySales ExperienceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SupportOrder TrackingContract ManagementCase ManagementData AnalysisProcess ImprovementQuote PreparationTraining PlanningKPI TrackingCustomer Interaction Recording
Soft Skills
Organizational SkillsNegotiation SkillsPresentation Skills
Tools & Technologies
Microsoft Office SuiteCRM Software
Industry Keywords
HealthcareSaaSCross-SellUpsellCustomer ComplaintsService DeliveryCustomer SatisfactionSales Enablement
About the role
Key responsibilities & impact- Support Sales Representatives with post-sale activities
- Act as the primary customer support contact for assigned accounts
- Drive cross-sell and upsell opportunities
- Track customer orders and follow up on delivery timelines
- Assist with renewals and contract follow-ups
- Triage incoming customer complaints and determine appropriate resolution paths
- Coordinate with internal departments to resolve customer issues quickly
- Maintain accurate CRM and case management records in MSD
- Record customer interactions, complaints, and resolutions
- Maintain customer profiles, interaction histories, and notes
- Categorize and close cases/tickets within designated timeframes
- Communicate proactively with customers and follow up on missing information
- Assist with quotes, proposals, product literature, onboarding materials, and training planning
- Identify recurring service issues and process inefficiencies and report trends to leadership
- Recommend workflow, communication, and customer touchpoint improvements
- Participate in team huddles and process improvement projects
- Stay informed about product offerings, promotions, pricing, and service changes
- Share relevant product and promotional details with customers
- Coordinate with marketing and sales enablement teams on current collateral
- Track response times, resolution rates, satisfaction, and other KPIs
- Share insights to improve service delivery and support outcomes
Requirements
What you’ll need- Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience
- 1+ years of experience in sales, account management, or related roles
- Experience within healthcare or SaaS industries preferred
- Excellent communication, presentation, and negotiation skills
- Strong organizational skills
- Proficiency in CRM software and Microsoft Office Suite
Benefits
Comp & perks- Remote work arrangement
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities