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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge in customer service and order management, with proficiency in SAP systems and strong communication skills in both Spanish and English. Capable of coordinating cross-functional activities and identifying process improvements to enhance operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceOrder Management ExpertiseSAP S/4HANA KnowledgeBilingual Communication SkillsProcess Improvement Identification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryCase ManagementKPI Trend AnalysisCapital Goods ProcessingSupply Chain Processes
Soft Skills
Attention to DetailStrong Sense of UrgencyTeamworkCustomer Satisfaction
Tools & Technologies
Salesforce.comExcelWordSAPPowerPointOutlook
Industry Keywords
Group Purchasing OrganizationsGovernment ContractsHealthcare ComplianceIncotermsMedical DeviceLife Science
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Create quotes based on customer requirements and commercial agreements
- Enter and process incoming orders through SFDC, EDI, web portal, email, and phone
- Enter and process returns and corresponding credit notes
- Respond to customer inquiries accurately and promptly
- Provide solutions or alternatives to resolve customer complaints within established timelines
- Maintain accurate customer account records
- Guide customers using knowledge of products, services, and internal procedures
- Coordinate activities between ASP, service providers, and internal and external partners
- Coordinate order management between Customer Service and Planning, Logistics, Marketing, and Sales
- Identify operational deviations, propose countermeasures, and proactively resolve complex issues
- Develop reports and perform KPI trend analysis related to order management
- Identify process-improvement opportunities and support optimized process design and implementation
- Communicate business issues or opportunities to the next level of management
Requirements
What you’ll need- More than 5 years of experience in a customer service position
- Minimum of 2 years of experience in a Sales or Marketing support position
- Minimum of 2 years as regional LATAM Customer Service
- Extensive knowledge of customer service and order management, including capital goods processing
- Knowledge of group purchasing organizations (GPO), government contracts and healthcare compliance
- Computer skills with an emphasis on Excel, Word, SAP, PowerPoint and Outlook
- Extensive knowledge in SAP system; SAP S/4HANA is an advantage
- Excellent verbal and written communication skills, both in Spanish and English
- Experience working within a matrix organization and collaborating with multidisciplinary teams
- Knowledge of order entry and case management, including tracking within a customer relationship management tool such as Salesforce.com
- Knowledge of Supply Chain processes (Inbound, Outbound, Planning) is highly desirable
- Knowledge of Incoterms and documents for export markets in LATAM is highly desirable
- Attention to detail and precision
- Strong sense of urgency
- Strong sense of teamwork and customer satisfaction
- Medical Device / Life Science work experience preferred
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities
- Limitless learning and growth
- Diverse and inclusive culture