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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client support and training, with a strong focus on identifying and resolving system issues while collaborating effectively with cross-functional teams. Possesses a solid understanding of business processes and the ability to communicate complex information clearly.
Highest-signal resume keywords
Client SupportTraining DevelopmentCMMS AdministrationAttention to DetailCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Facility Maintenance KnowledgeSoftware Support ExperienceBusiness Process AssistanceTroubleshootingDocumentation
Soft Skills
Excellent CommunicationAdaptabilityTeam CollaborationReceptiveness to FeedbackAttention to Detail
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Customer SuccessSupport AnalystsProduct TrainingProcess UpdatesRemote Meetings
About the role
Key responsibilities & impact- Provide premier support to assigned clients
- Lead the Analyst Team in supporting clients
- Identify training opportunities
- Assist with business processes
- Guide clients through best practices
- Notify the Account Manager and Customer Success Manager of leads
- Identify system issues, bottlenecks and recurring product issues
- Troubleshoot and submit bugs to Development
- Provide instructional aid and backup to Support Analysts
- Identify and maintain knowledge of custom processes
- Understand how clients use the software for their business
- Collaborate with Success Manager, Account Manager, Support and Training Managers to create ad hoc product training for specified clients consistent with the current training process
Requirements
What you’ll need- Excellent command of spoken and written English
- Attention to detail when capturing and documenting information while speaking with callers and following processes
- Ability to learn new tasks quickly and follow direction
- Receptive to feedback and adaptive and responsive to process updates
- 1-2 years of facility maintenance knowledge, CMMS administration, customer service and software support experience preferred
- Bachelor’s Degree or equivalent work experience
- On-time attendance to scheduled shifts is required
- Willingness to collaborate, cross-train, learn, advance, achieve and engage with team members
- Comfortable participating on camera during remote meetings
Benefits
Comp & perks- Medical, dental, vision, life and LTD insurance
- HSA
- 401(k) retirement plan
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities