Program Manager – Authorized Service Provider

Fortive

. Own the ASP performance assessment cadence, including quarterly, annual, and trigger-based assessments .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and optimizing Authorized Service Provider networks, focusing on performance assessment, financial analysis, and relationship management. Proficient in utilizing analytical tools to drive process improvements and ensure compliance with industry standards.

Highest-signal resume keywords

Channel/Partner ManagementService OperationsFinancial AnalysisKPI ManagementRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance AssessmentRevenue ModelingRoyalty Structure ManagementSLA MonitoringKPI ReportingProcess ImprovementAnalytical SkillsBiomedical Test EquipmentQuality SystemsContinuous Improvement

Soft Skills

Cross-Cultural CommunicationRelationship Management

Tools & Technologies

ExcelCRM PlatformsPartner Management Platforms

Certifications & Qualifications

ISO 17025ISO 9001ISO 13485

Industry Keywords

Medical DeviceBiomedicalTechnical EquipmentService Partner NetworksRoyalty Compensation Models

About the role

Key responsibilities & impact

Own the ASP performance assessment cadence, including quarterly, annual, and trigger-based assessments
Evaluate and prioritize new ASP markets using country-level revenue and opportunity modeling
Score and qualify new ASP candidates using the standard qualification scorecard and Phase 1 audit checklist
Manage royalty structure selection and reconciliation across the existing ASP portfolio
Own product tier authorization decisions and reassess them at each quarterly review
Monitor SLA and turnaround-time performance and loaner pool health across Tier 2/3 escalations
Maintain and report on the ASP KPI dashboard, including service volume, revenue versus plan, customer satisfaction, and certification status
Lead or coordinate process-improvement initiatives affecting the ASP network
Serve as the primary relationship owner for escalated ASP or end-customer issues involving ASP-delivered service
Manage the day-to-day health, growth, and performance governance of Fluke Health Solutions' global Authorized Service Provider network
Identify and prioritize new markets, qualify and onboard ASPs, manage royalty and product-tier authorization structures, and run ongoing performance governance
Report to the Global Service Sales Leader within Global Service Sales

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Life Sciences, or a related field, or equivalent professional experience
3-5+ years of experience in channel/partner management, service operations, or program management
Medical device, biomedical, or technical equipment industry experience strongly preferred
Experience managing partner performance against SLAs, KPIs, or contractual scorecards
Strong financial and analytical skills, including revenue models, royalty structures, and ROI/breakeven analysis
Excellent relationship management and cross-cultural communication skills
Proficiency with Excel/spreadsheet-based analysis tools
Experience with CRM or partner management platforms is a plus
Experience with biomedical test equipment, calibration standards (ISO 17025), or quality systems (ISO 9001/13485) preferred
Experience running or participating in Kaizen/continuous-improvement events preferred
Prior experience managing international distributor, dealer, or service-partner networks preferred
Familiarity with royalty or licensing-based partner compensation models preferred

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for applicants with disabilities
Limitless learning and growth culture
Professional growth and development opportunities are emphasized