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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating commercial business needs into functional designs and solutions, with a strong focus on Microsoft Dynamics 365 CRM and process improvement methodologies such as PDCA and Kaizen. Proven ability to lead cross-functional projects, manage stakeholder engagement, and enhance operational efficiency through data analysis and documentation.
Highest-signal resume keywords
Microsoft Dynamics 365 CRMProject ManagementProcess ImprovementSales OperationsData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Systems AnalysisRequirements ElicitationRoot Cause AnalysisAgile MethodologyWaterfall MethodologyData Flow DocumentationSales-Force AutomationPerformance Metrics AnalysisStandard Work DevelopmentChange Management
Soft Skills
Communication SkillsCollaborationMentoringProblem SolvingStakeholder Engagement
Tools & Technologies
Oracle ERPSalesforce.comSalsify PIMAzure B2CShopifyAllboundPower BIMarketing Automation PlatformsDemand Generation PlatformsUnified Customer Care
Certifications & Qualifications
PMPCAPM
Industry Keywords
Commercial OperationsManufacturingIndustrial TechnologyGlobal Commercial EnvironmentContinuous Improvement
Tech Stack
Tools & technologiesAzureERPOracleOracle ERPPMPSFDC
About the role
Key responsibilities & impact- Translate commercial business needs into requirements, solutions, and delivery plans across CRM and adjacent commercial systems
- Partner with Sales, Marketing, Finance, Customer Support, and IT stakeholders to elicit and validate requirements
- Lead investigation and resolution of complex system and process issues using PDCA, 5 Whys, and root cause analysis
- Analyze performance metrics and identify sustainable process improvement opportunities
- Apply Fortive Business System principles, including PDCA, Daily Management, Root Cause Problem Solving, Standard Work, and Kaizen
- Lead or facilitate Kaizen events and develop standard work and performance metrics
- Design, configure, and support Microsoft Dynamics 365 CRM and connected commercial systems
- Support sales, marketing, territory, pricing, partner relationship management, key account management, and demo product processes
- Administer sales territories, price lists, new product introductions, data security, deduplication, and data quality initiatives
- Support integrations with Oracle ERP, Salsify PIM, Azure B2C, Shopify, and Allbound
- Support Unified Customer Care, case management, the Unified Customer/Partner Portal, product registration, and Fluke Premium Care Plan processes
- Triage and resolve production issues and service requests while monitoring system performance and health
- Plan and lead projects through discovery, design, build, testing, deployment, training, adoption, and sustained operation
- Develop business cases, project plans, schedules, cost estimates, resource estimates, risk plans, and success measures
- Apply Agile, Waterfall, or hybrid delivery approaches
- Lead change management, stakeholder engagement, training, deployment support, and adoption measurement
- Document processes, procedures, data flows, process flows, configurations, and standards
- Transfer knowledge, cross-train peers, mentor junior Business Systems Analysts, and contribute to team standards and best practices
Requirements
What you’ll need- Bachelor's degree in Business Information Systems, Management Information Systems, Business Administration, Computer Science, Information Technology, or a related field, or equivalent practical experience
- 6+ years of experience in commercial operations, business systems analysis, or program/project management
- Hands-on experience with Microsoft Dynamics 365, Salesforce.com, or a comparable CRM platform
- Working knowledge of core CRM functions including Accounts, Contacts, Activities, Leads, Opportunities, Quotes, and Deal Registrations
- Experience with sales operations processes such as territory management, price list administration, and new product introduction support
- Strong understanding of data structures, sales-force automation best practices, and end-to-end commercial workflows
- Experience designing and project-managing deployments across multiple systems and platforms in a large-scale organization
- Experience documenting data flows, process flows, and diagrams at high and detailed levels
- Ability to translate business requirements into detailed, modular, and extensible functional designs
- Proven written and verbal presentation and communication skills
- Ability to work independently and collaboratively in a fast-paced environment with competing priorities
- Familiarity with case management and customer/partner portal platforms preferred
- Exposure to ERP, PIM, identity and access management, eCommerce, or partner portal platforms preferred
- Knowledge of BI technologies such as Power BI preferred
- Experience with Marketing Automation or Demand Generation platforms preferred
- Project Management certification such as PMP or CAPM preferred
- Experience applying Fortive Business System or comparable continuous-improvement methodologies preferred
- Experience in manufacturing, industrial technology, or a global commercial environment preferred
Benefits
Comp & perks- Hybrid work arrangement with 3 days onsite in Everett, WA
- Continuous learning and growth opportunities
- Equal opportunity employment
- Reasonable accommodations for applicants with disabilities