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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving skills and mechanical aptitude while providing customer support for Fluke Reliability software applications. Effectively communicates technical information and solutions to end users in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceTechnical CommunicationProblem Solving SkillsOrganizational SkillsFluke Reliability Software Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database KnowledgeTechnical Issue ResolutionMicrosoft Environment SupportWeb-Based Environment Support
Soft Skills
Strong Work EthicAbility to Work IndependentlyCustomer-Focused Approach
Tools & Technologies
Telephone SupportEmail CommunicationWeb MeetingsChat Technologies
Industry Keywords
Fluke Reliability ProductsEnd User SupportTechnical SupportFast-Paced Environment
About the role
Key responsibilities & impact- Provide support for Fluke Reliability software applications to end users in a Microsoft and web-based environment
- Answer incoming customer support phone calls, email and chat communications
- Find and communicate accurate solutions to issues reported by end users using Fluke Reliability products
- Work in a team environment to provide support to customers across a wide variety of industries
- Research technical issues during calls while communicating with customers and clearly documenting issues
- Learn the intricacies of Fluke Reliability software products
- Deliver support to customers, partners, and internal team members via telephone, email, web meetings, and chat technologies
- Demonstrate a customer-focused approach to resolving technical issues
Requirements
What you’ll need- B.A. or B.S. degree preferred
- Good mechanical aptitude and problem solving skills
- Strong ability to communicate technical information both in writing and verbally
- Strong work ethic and ability to work efficiently and effectively with minimal supervision
- Ability to work in a fast-paced environment with excellent organizational skills
- Customer service experience is a plus
- Database knowledge is a plus
- Must be available from 10:00 am to 7:00 pm Eastern Time
Benefits
Comp & perks- Advancement opportunities from within to other departments, including Account Management, Professional Services, Sales or Support
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities