Manager – R&D Operations

Fortra

. Own the operating system for SDX Product, Engineering, and Cloud Operations .

Posted 11/11/2026full-timeRemote • United StatesSeniorLead💰 $140,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing product and engineering operations with a focus on cloud platforms, compliance frameworks, and operational excellence. Proficient in driving program delivery, standardizing processes, and enhancing stakeholder communication.

Highest-signal resume keywords

Cloud Platform Experience (AWS/Azure)Program Management LeadershipIncident Management ExpertiseJira/Confluence ProficiencyCompliance Framework Familiarity (SOC 2, ISO 27001)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Engineering OperationsProgram ManagementSLO/SLI TrackingOperational SupportStandardized ReportingCloud OperationsAgile Methodologies (Scrum/Kanban)Observability StacksBI Tools (PowerBI)Change Management

Soft Skills

Clear CommunicationStakeholder ManagementCoaching and Training

Tools & Technologies

JiraConfluenceCloud PlatformsObservability ToolsExecutive Dashboards

Industry Keywords

Compliance InitiativesSOC 2ISO 27001TX-RAMPFedRAMPOperational CadenceOKRsMBRs/QBRsIncident CommandRunbooks

Tech Stack

Tools & technologies

AWSAzureCloudSDLC

About the role

Key responsibilities & impact

Own the operating system for SDX Product, Engineering, and Cloud Operations
Drive predictable delivery, reliability, compliance, and unit economics
Standardize processes, tooling, and reporting
Provide operational support to the Business Unit General Manager
Design and run the operating cadence, including OKRs, MBRs/QBRs, roadmap health, and RAID
Lead cross-functional program delivery for platform, cloud, and AI initiatives
Establish SRE practices, including SLO/SLI tracking, incident command, PIRs, and runbooks
Build follow-the-sun on-call and after-hours response coverage
Standardize ticketing in Jira, including intake, SLAs, routing, escalation, and product-wide flow
Drive and manage compliance and certification initiatives such as SOC 2, ISO 27001, TX-RAMP, and FedRAMP
Stand up executive-ready dashboards and publish DORA, SLO, ticket, and COGS-per-tenant metrics
Partner with Product Security and DevSecOps to implement controls and secure SDLC tooling
Improve customer transparency through status pages, upgrade notices, knowledge base, and self-service
Prioritize Cloud/SRE backlog, automate monitoring and agent deployment, and maintain environment hygiene
Support the BU GM with operating plans, QBR packs, forecasts, and vendor SOWs
Manage vendors and partners, including cloud programs and funding opportunities
Coach teams on process adoption and deliver training and change management

Requirements

What you’ll need

7–10+ years in product/engineering operations, program management, or PMO leadership
Proven delivery across cloud platforms (AWS/Azure) and modern product development (Scrum/Kanban)
Hands-on experience with Jira/Confluence, observability stacks, and BI tools (e.g., PowerBI)
Incident management experience
Comfortable defining SLOs and running PIRs
Familiarity with security and compliance frameworks (e.g., SOC 2, ISO 27001)
Clear communicator
Strong stakeholder management across executives and technical teams
Full-time, exempt employee status

Benefits

Comp & perks

Competitive benefits and salaries
Personal and professional development opportunities
Flexibility
Health, dental, and vision coverage as of hire
Immediate enrollment in 401(k), HSA, and FSA plans
Flexible PTO policy
Tuition and personal enrichment reimbursement
Option to enroll in ID Theft Protection Program
Holistic wellbeing perks
Full-time exempt employee benefits package